Supervisor, Construction Information – Southern-Central

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Assist with onboarding, training, continual development, and retraining of team members.

• Keep source and account relationship lists updated and maintained.

• Collaborate with colleagues and management to identify and prioritize new prospects.

• Allocate and adjust team assignments as necessary.

• Conduct reviews of calls and communications, providing coaching and constructive feedback.

• Manage and allocate the workload of client inquiries.

• Guarantee timely and accurate resolutions for inquiries.

• Monitor trends in inquiries and escalate any performance or data quality issues.

• Maintain comprehensive knowledge and documentation of regional project data sources.

• Ensure entries in the source repository are accurate and current.

• Track and analyze conversion rates of sources and outbound engagement activities.

• Assess team performance and identify opportunities for coaching and collection improvement.

• Supervise commercial construction project reporting throughout the construction lifecycle.

• Track and report on data quality, coverage, and completeness metrics.

• Provide insights and recommendations for improvements to Content Operations and Product leadership.

• Cultivate and enhance relationships with key industry participants via outbound calls, emails, industry events, and association meetings.

• Lead demonstrations of Dodge tools and data capabilities for significant industry sources.

• Convert outreach and demonstration outcomes into coaching for the team.

• Oversee daily growth and coverage expansion within the targeted geography.

• Partner with leadership to maintain and grow source relationships.

• Support training initiatives and improve data collection strategies.

• Willingness to travel up to 10%.

⛳️ Requirements

• Candidates must reside in one of the following states: NC, SC, GA, FL, AL, MS, TN, KY, LA, AR, OH, or IN.

• Must be legally authorized to work in the United States and will not require sponsorship for employment visa status now or in the future.

• A Bachelor’s degree in Business, Construction Management, Communications, or a related field; or equivalent professional experience showcasing advanced outreach, account management, or customer success.

• At least 5 years of experience in the construction industry.

• Over 5 years of experience in customer success, account management, or client operations.

• Demonstrated success in outbound relationship-building and source acquisition.

• Proven ability to coach others on effective outreach methods, customer engagement, product adoption, data-sharing cooperation, outbound playbooks, and cadences.

• Capability to demonstrate and train others on software and data features, including reviewing recorded or live demonstrations.

• Experience with multi-channel outbound prospecting through phone, email, and social media.

• Familiarity with opportunity-qualification techniques.

• Knowledge of value-selling and objection-handling techniques.

• Experience in territory planning and account segmentation.

• Proficient in using CRM and BI/reporting tools such as Salesforce, Tableau, Quicksight, and Excel.

• Excellent communication skills and ability to facilitate business retention efforts.

• Customer-centric mindset with an understanding of client needs and the ability to deliver effective solutions.

• Strong relationship management and stakeholder engagement abilities.

• Experience contributing to retention strategies.

• Background in coaching and developing team members in outbound calling.

• Strong documentation and organizational skills.

• Background check required following a conditional job offer.

🏝️ Benefits

• Competitive market salary.

• Comprehensive benefits package.

• Uncapped variable incentive plans or an annual discretionary performance bonus for eligible positions.

• Reasonable accommodation or assistance available for completing the online application.

• Equal employment opportunity protections.