Supervisor, Construction Information – Eastern

This is a fully remote position, open to applicants in Connecticut, +12 more states.

📋 Description

• Assist with the onboarding, training, ongoing development, and retraining of team members.

• Keep source and account relationship lists updated and well-maintained.

• Collaborate with colleagues and management to identify and prioritize new prospects.

• Allocate and rebalance assignments throughout the team.

• Perform call and communication reviews while providing coaching and feedback.

• Manage and allocate client inquiry workloads to ensure timely and accurate resolutions.

• Analyze inquiry trends to detect performance or data quality issues and escalate as necessary.

• Maintain documentation of regional project data sources and accurate source-repository records.

• Monitor and analyze source conversion rates and outbound engagement metrics.

• Supervise commercial construction project reporting throughout the construction lifecycle.

• Track and report on data quality, coverage, and completeness metrics.

• Offer insights and recommendations to Content Operations and Product leadership.

• Build and nurture relationships with key industry participants via calls, emails, events, and association meetings.

• Lead demonstrations of Dodge tools and data capabilities for prominent industry sources.

• Coach the team on demonstration techniques, outreach strategies, prospecting, value-selling, and handling objections.

• Oversee daily growth and coverage expansion in the designated geography.

• Report directly to the Manager of Construction Information.

• Travel up to 10% of the time.

⛳️ Requirements

• Candidates must reside in one of the following states: New York, New Jersey, Pennsylvania, Delaware, Maryland, District of Columbia, Virginia, West Virginia, Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, or Connecticut.

• Must be legally authorized to work in the United States and not require employment visa sponsorship now or in the future.

• Bachelor’s degree in Business, Construction Management, Communications, or a related field; or equivalent professional experience showcasing advanced outreach, account management, or customer success.

• Minimum of 5 years of experience in the construction industry.

• At least 5 years of experience in customer success, account management, or client operations.

• Demonstrated experience in outbound relationship-building and source acquisition.

• Capability to coach others in outreach techniques, customer engagement, product adoption, data-sharing cooperation, outbound playbooks, and communication cadences.

• Proficiency in demonstrating and training others on software and data capabilities, including reviewing recorded or live demos.

• Experience in coaching team members on multi-channel outbound prospecting using phone, email, and social media.

• Background in opportunity qualification, value-selling, and objection-handling coaching.

• Familiarity with territory planning and account segmentation.

• Proficient in using CRM and BI/reporting tools such as Salesforce, Tableau, Quicksight, and Excel.

• Strong communication skills and an ability to support business retention efforts.

• Customer-focused mindset with an understanding of client needs and the ability to deliver effective solutions.

• Excellent relationship management and stakeholder engagement skills.

• Ability to identify customer needs and contribute to retention strategies.

• Experience in coaching and developing outbound-calling team members.

• Strong documentation and organizational skills.

• A background check will be required after a conditional job offer.

🏝️ Benefits

• Competitive market salary.

• Comprehensive benefits package.

• Uncapped variable incentive plans or an annual discretionary performance bonus for applicable roles.

• Reasonable accommodations or assistance available for completing the online application.

• Commitment to equal employment opportunity and disability-inclusive recruiting, hiring, and promotion practices.