Supervisor, Client Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Address everyday inquiries from clients and Release of Information Specialists (ROIS).

• Consistently achieve facility revenue targets.

• Identify and suggest enhancements for productivity.

• Execute release of information tasks in line with service agreements.

• Compile weekly dashboards and month-end operational performance reports.

• Monitor productivity and quality to maintain high levels of customer satisfaction.

• Support the training and evaluation of both onsite and remote ROIS personnel.

• Assist with the selection, interviewing, hiring, and termination processes for employees.

• Engage in counseling sessions and provide recommendations for disciplinary actions or terminations when required.

• Oversee onsite staff scheduling, manage time-off requests, and approve payroll.

• Aid remote supervisors in coordinating work activities.

• Allocate workflow to site staff.

• Uphold confidentiality of facility information.

• Contribute to the review and revision of site procedures.

• Conduct quality reviews and site evaluations.

• Assess release-of-information requests for compliance with relevant state or federal laws.

• Retrieve medical records, scan or electronically capture them, and select the relevant information for duplication.

• Reassemble paper charts for re-filing purposes.

• Log and document released information following facility protocols and company software.

• Calculate billing and prepare invoices as necessary.

• Certify copies of medical records when appropriate.

• Attend mandatory meetings and training sessions.

• Ensure that supplies are adequately stocked at designated facilities.

• Promptly submit travel expense reports and receipts.

• Adhere to and provide guidance on company policies.

• Carry out additional duties as assigned to fulfill department and company requirements.

⛳️ Requirements

• A High School Diploma or GED is mandatory; some college education is preferred.

• RHIT Certification is preferred.

• A valid driver’s license with a clean driving record.

• Strong communication skills to effectively interact with clients, staff, and management.

• Experience in medical records or healthcare is advantageous.

• In-depth knowledge of HIPAA privacy information standards is essential.

• Coursework in medical terminology is preferred.

• RHIT certification or the ability to take and pass an ROI Certification course with a minimum score of 85% within 90 days is required.

• Willingness to travel as needed.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and continuing education.

• Supportive work environment with a focus on teamwork.