Supervisor, Care Coordination – Social Work

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee care coordination efforts for assigned members, ensuring they receive the necessary services and continuity of care.

• Manage the daily operations of the care coordination team and resolve issues between members and providers.

• Review and monitor care coordination documentation, transition-of-care records, and service assessments.

• Allocate caseloads in accordance with state and contractual obligations as well as the needs of members.

• Work in partnership with the care management team to guarantee effective and suitable member care.

• Ensure that practice standards and policies align with contractual and regulatory mandates.

• Provide education and guidance to the care coordination team on issues related to members and providers.

• Assess team performance and deliver feedback regarding performance, objectives, and career development.

• Mentor the team to enhance continuity of care across various services.

• Support the onboarding, recruitment, and training processes for team members.

• Supervise outreach efforts via phone, digital platforms, home visits, and other necessary locations.

• Ensure compliance with service levels, quality standards, and key performance indicators (KPIs).

• Lead and promote change within the defined scope of responsibilities.

• Carry out additional tasks as assigned and adhere to all policies and standards.

⛳️ Requirements

• A bachelor's degree is required.

• Minimum of 4 years of relevant experience.

• Applicants must reside in Illinois.

• Experience with behavioral health and substance use populations is preferred.

• A social work or behavioral health license, such as LCSW, LMHC, or LCPC, is required.

• Must be able to adhere to contractual obligations, regulatory requirements, policies, standards, service levels, quality expectations, and KPIs.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement programs.

• Paid time off in addition to holidays.

• A flexible work approach allowing for remote, hybrid, field, or office schedules.

• Potential for additional incentives as part of total compensation.