Subscription Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Validate pricing, billing frequency, contract duration, and product/SKU mapping for new subscriptions in Stripe and Salesforce.

• Manage upgrades, downgrades, plan modifications, and proration calculations.

• Collaborate with Sales on renewal pricing and ensure terms transition smoothly from Salesforce to Stripe and into NetSuite.

• Keep documentation updated for subscription configurations, pricing logic, and exception handling.

• Oversee renewal cycles and address potential issues proactively.

• Ensure sales tax accuracy across various operating states.

• Monitor daily auto-pay activities, identify any failed transactions, and initiate recovery processes.

• Work with customers, Customer Success, and Sales to resolve payment failures, expired cards, and bank transfer challenges.

• Track recovery rates and escalate ongoing failures or chronic issues to Finance leadership.

• Conduct monthly reconciliations between Stripe transactions and NetSuite’s revenue and accounts receivable balances.

• Investigate and resolve discrepancies between Stripe and NetSuite, documenting root causes and corrective measures.

• Maintain the integration health between Salesforce, Stripe, and NetSuite; report any automation failures and synchronization issues.

• Reconcile deferred revenue between Stripe and NetSuite.

• Assist with month-end closing deliverables related to subscription and deferred revenue.

• Collaborate with Finance, Sales, Customer Success, and Operations on subscription inquiries and process enhancements.

• Identify trends, risks, and recurring issues in subscription management, providing recommendations to Finance leadership.

• Discover automation opportunities and suggest AI-driven workflow improvements.

• Create and sustain standard operating procedures (SOPs) for subscription operations, ensuring process consistency and onboarding.

⛳️ Requirements

• Associate degree in Finance, Accounting, Business, or a related discipline.

• 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a similar systems-oriented finance role.

• Proficient in Microsoft Excel, with skills in data analysis and reconciliation (sorting, filtering, pivot tables, formulas).

• Exceptional attention to detail, accuracy, and documentation practices.

• Capability to analyze subscription transactions and reconcile discrepancies across multiple systems.

• Strong time management and organizational skills, with the ability to juggle recurring cycles and competing business priorities.

• Practical experience with Stripe, encompassing subscription configuration, failed payment recovery, and reporting.

• Solid working knowledge of NetSuite and Salesforce, including experience reconciling subscription activities in both systems.

• Experience in SaaS, recurring revenue, or subscription billing settings.

• Comfortable utilizing AI / LLM-based tools to enhance analytical and operational workflows.

• Familiarity with ASC 606 Revenue Recognition.

🏝️ Benefits

• Complimentary lunch, fruits, snacks, and beverages (for those on-site).

• Onsite gym featuring a free professional instructor.

• Weekly fitness activities and an annual fitness challenge with prizes up to Php 70,000.

• Weekly engagement activities with prizes reaching up to Php 3,000.

• Access to a free upskilling academy to enhance your skills and performance.

• State-of-the-art facilities, from restrooms to workstations.

• Amenities including sleeping quarters, game areas, chat rooms, and shower facilities.