Study Participant Recruiter

This is a fully remote position, open to applicants in United States.

📋 Description

• Place over 60 outbound calls daily to patients interested in clinical trials and evaluate their preliminary eligibility based on protocol-specific inclusion and exclusion criteria.

• Respond to incoming calls from prospective study participants and assess their preliminary eligibility.

• Refer qualified patients to the Senior Patient Recruitment Specialist for comprehensive medical pre-screening.

• Cultivate and uphold a thorough understanding of assigned medical conditions.

• Examine patient databases, vendor portals, and electronic platforms to identify potential study participants and initiate contact.

• Diligently collect and input patient information into relevant databases while on calls.

• Offer courteous and efficient service to all callers.

• Provide support to team members and cross-functional colleagues.

• Participate in and contribute to departmental meetings.

• Carry out other administrative duties as necessary.

⛳️ Requirements

• Previous experience in delivering outstanding customer service is essential.

• Bilingual proficiency in English and Spanish is preferred, though not mandatory.

• A Bachelor’s degree, Associate’s degree, or equivalent education or experience is preferred.

• Experience in a call center environment is advantageous.

• Knowledge of medical terminology is a plus.

• Prior experience in inside sales is beneficial.

• Familiarity with Salesforce is an advantage.

• A genuine passion for communicating with people is required.

• Exceptional organizational skills and meticulous attention to detail are necessary.

• Excellent verbal and written communication abilities are required.

• Must be able to swiftly adapt to changes in responsibilities, workloads, and priorities.

• Quick learner with the ability to retain and differentiate key enrollment criteria across various clinical trials.

• Focus on process enhancement and capability to articulate ideas for improving efficiency and maximizing outcomes.

• Ability to work independently as well as collaboratively with co-workers, peers, supervisors, and external clients.

• Must maintain confidentiality in accordance with HIPAA guidelines, patient information, and other sensitive data.

• Professionalism, a sense of urgency, and self-motivation to meet required metrics are essential.

🏝️ Benefits

• Health insurance (medical, dental, and vision).

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA).

• Paid Time Off (PTO).

• Options for disability insurance.

• Options for accident insurance.

• Options for life insurance.