Student Success Executive

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee communication with parents and students through WhatsApp Business and email across various global time zones.

• Dispatch payment reminders, class updates, and performance reports according to a strict weekly timetable.

• Facilitate feedback exchange between over 40 coaches and parents.

• Keep precise records in Zoho CRM.

• Act as the primary point of contact for Chess Gaja families.

• Work the 5:00 AM–2:00 PM IST shift following the probation period.

• Complete probation training on a 9:00 AM–6:00 PM schedule.

• After probation, work from Wednesday to Monday, with Tuesday designated as the day off.

• Be prepared to join immediately.

⛳️ Requirements

• A fundamental passion for chess; having a 1000+ rating on Chess.com or Lichess is advantageous but not essential.

• Proficient in professional and courteous English with excellent grammar skills.

• Capable of independently using ChatGPT, Sheets, and Zoho.

• Looking for a long-term remote career opportunity.

• Strong focus on processes and diligent follow-up practices.

• A dependable laptop and mobile device.

• Consistent home internet connection of 50+ Mbps.

• Immediate availability is preferred or required as per the job posting.

• Must adhere to the specified shifts and schedules.

• Completion of a 3-month probation period is mandatory.

• A 2-month notice period for resignation after the probation period is required.

🏝️ Benefits

• Monthly take-home compensation ranging from ₹17,000 to ₹19,000.

• Annual retention bonus accrued from a portion of the monthly salary, paid out each year after completing a year of service.

• Direct mentorship from a Grandmaster and involvement in global operations.

• Hands-on expertise in Zoho One.

• A stable, well-structured team environment.

• 100% remote work — no commuting necessary.