Student Success Advisor

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Act as a reliable contact for online and/or regional-site students from the point of enrollment until graduation.

• Foster trusting and supportive relationships with new students and maintain these connections through their graduation.

• Provide counseling and coaching to adult students to help them navigate obstacles to their academic and career objectives.

• Regularly communicate with assigned students via phone and email.

• Address student inquiries and requests, usually on the same day.

• Advocate for the needs of students across various university departments.

• Independently oversee an assigned caseload of students.

• Monitor student progress towards graduation and report metrics to the management team.

• Analyze student data to enhance the student experience and services offered.

• Recognize barriers to academic success and devise retention strategies.

• Introduce students to university systems such as Web Registration and Blackboard, providing training as needed.

• Communicate and uphold university academic policies.

• Advise students on their academic journey, including course selection, degree options, and balancing work/life/study commitments.

• Coach students on strategies for success, overcoming challenges, and engaging productively with the university.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and experience is required.

• Possess an engaging and dynamic phone presence.

• Demonstrate excellent email communication skills along with clear and concise writing abilities.

• Ability to work independently as well as collaboratively within a team.

• Energetic and focused on achieving goals.

• Capacity to thrive in a fast-paced, multitasking environment.

• Committed to the success of students.

• Responsive to both students and colleagues.

• Proficient in utilizing and quickly learning technologies, including Blackboard, social media, CRM/CNS, and Microsoft Office Products.

• Strong organizational skills with the ability to maintain consistent communication with a student caseload.

• Ability to connect with and build relationships with adult students.

• High ethical standards are essential.

• Availability to work evenings and weekends is preferred.

🏝️ Benefits

• Remote work option available.

• A 50-foot ethernet cable will be provided.

• Flexible scheduling options: Tuesday-Saturday or Sunday-Thursday, including one late night on Thursday.