Student Services Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for students, fostering the primary relationship with the school until they successfully complete their academic program.

• Act as an intermediary between students and the institution, focusing on academic success, progress, retention, and post-graduation planning.

• Counsel students on the skills necessary for success in online and virtual learning environments.

• Provide precise information regarding school policies, procedures, and best practices.

• Coordinate resources and offer guidance tailored to individual academic and personal/social needs.

• Actively communicate with students facing academic or attendance challenges and support corrective measures.

• Monitor student engagement, retention, academic progress, satisfaction, and graduation outcomes.

• Ensure that student service activities adhere to departmental and organizational policies and procedures.

• Develop academic planning initiatives that promote timely program completion and graduation.

• Reach out to students through both written and verbal communication regarding their academic status, program progress, and on-time graduation.

• Provide information about graduation candidacy to campus personnel and review student schedules for graduation eligibility.

• Lead retention initiatives by analyzing student data and engaging in proactive outreach.

• Contribute to the organization's best practices for proactive student engagement.

• Advise students on Financial Aid matters, including changes in enrollment status, financial options, and obligations.

• Develop and maintain remediation plans related to satisfactory academic progress.

• Direct retention efforts for newly-enrolled, continuing, and re-entry cohorts through daily activities and attendance-tracking analysis.

⛳️ Requirements

• A Bachelor's degree from an accredited institution, preferably in a related field such as Education, Sociology, Psychology, or Social Work.

• Demonstrated knowledge of current instructional and assessment models, methodologies, and software applications.

• Analyze problems, identify alternative solutions, anticipate the consequences of proposed actions, recommend optimal options, and implement approved solutions to support corporate objectives.

• Ability to work independently without supervision.

• Exercise initiative and independent judgment within established guidelines.

• Communicate clearly and concisely, both in oral and written forms.

• Establish and maintain effective working relationships with all clients encountered during work activities.

• Proficient in common office software, including word processing, spreadsheets, and email applications.

• Familiarity with educational software such as LMS, CRM, and CampusVue is strongly preferred.

• Skills in business letter writing and report preparation.

• Strong command of English usage, spelling, grammar, and punctuation.

• Previous experience in online/virtual learning environments as a student, teacher, or academic advisor.

• Minimum of 2 years of experience in online/virtual customer service, academic advising, student services, and/or high-risk account management.

• Ability to meet specified physical demands, including occasional lifting and/or moving up to 25 pounds.

• Capability to sit for extended periods at a desk while working on a computer.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.

• Retirement savings plans with employer matching.

• Opportunities for professional development and continuing education.

• Flexible work arrangements to support work-life balance.

• Generous paid time off and holiday pay.