Student Finance Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist both active and inactive students with the university's tuition procedures.

• Report directly to the Associate Director of Cash Collections.

• Deliver proactive customer support to students to enhance success and retention.

• Execute administrative tasks related to Student Accounts, including collections, payment plans, account adjustments, and data entry.

• Gather data and evaluate payment alternatives and associated services.

• Reconcile accounts pertaining to student eligibility.

• Address remaining out-of-pocket costs and offer solutions to fulfill tuition obligations.

• Ensure compliance with both internal and federal financial aid regulations.

• Communicate payment completion requirements to new, continuing, and inactive students.

• Provide guidance to students with high balances or overdue accounts.

• Reach out to students to recover outstanding balances.

• Utilize knowledge of Title IV funds, regulations, and eligibility criteria.

• Set up and organize payment plans for tuition, fees, room and board, lab charges, and other university expenses.

• Address customer service issues, concerns, and escalations in a timely manner.

• Perform data entry for Student Accounts, including comments in student records.

• Collaborate with Financial Aid, the Registrar’s Office, and other departments.

• Maintain a flexible schedule, including weekend hours.

• Undertake additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• One to two years of customer service experience is required.

• Strong computer skills are essential.

• Proficiency in Microsoft Office, internet applications, and database software is necessary.

• Excellent oral and written communication abilities are required.

• A self-starter with the capability to multitask is important.

• Outstanding problem-solving skills and meticulous attention to detail are needed.

• Ability to work in a collaborative, team-oriented environment is essential.

• Self-motivated with a strong desire to achieve results in a dynamic, fast-paced setting.

• Direct equipment connection to a home router is required; wireless connections are not acceptable.

• Minimum internet specifications: 25 Mb download speed, 15 Mb upload speed, and latency below 40.

• A dedicated, quiet home workspace free from distractions is necessary.

🏝️ Benefits

• Option to work remotely.

• The position provides a 50-foot Ethernet cable.

• Tuesday through Saturday work schedule.