Student Enrollment Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusting relationships with prospective students and their families throughout the enrollment process.

• Assist families in navigating enrollment with clarity, urgency, and compassion.

• Track family engagement and proactively resolve questions, concerns, and barriers to enrollment.

• Provide outstanding service in every interaction.

• Handle daily communications via phone calls, texts, emails, tickets, and other platforms.

• Conduct proactive outreach and ensure consistent follow-up.

• Foster rapport through active listening and insightful questions.

• Inform families about school programs, enrollment prerequisites, educational options, and student support resources.

• Support families in completing accurate, comprehensive, and timely enrollment applications.

• Keep detailed records of conversations, enrollment progress, and next steps.

• Achieve or surpass expectations for enrollment, responsiveness, productivity, and quality assurance.

• Work collaboratively with colleagues and leaders to create a smooth enrollment experience.

• Engage in professional development, meetings, coaching, and training sessions.

• Uphold the mission and values of Learning Network in every interaction.

• Perform additional duties as required.

• Adhere to a fixed schedule from 10:00 a.m. to 7:00 p.m. Mountain Time, including one weekend shift from 8:00 a.m. to 5:00 p.m. Mountain Time, with a weekday off in return.

• Remain immediately accessible during scheduled hours via phone, chat, Zoom, email, and internal systems.

• Maintain a professional, private, and distraction-free remote workspace with reliable high-speed internet.

⛳️ Requirements

• High School Diploma or equivalent (mandatory).

• At least three (3) years of experience in sales, admissions, enrollment, customer service, or a related field (mandatory).

• Must be able to pass required background checks (mandatory).

• Excellent interpersonal skills for clear, empathetic, and professional communication.

• Capability to build rapport, secure commitment, identify needs through thoughtful inquiries, and assist families in making informed decisions.

• Strong sense of ownership regarding outcomes with high self-motivation, discipline, persistence, and accountability.

• Exceptional customer service and relationship-building abilities.

• Strong organizational skills, time management, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently while effectively collaborating with a remote team.

• Proficiency in Mac OS, Google Workspace, learning management systems, and task management tools such as Asana.

• Quick adaptability to new technologies.

• Willingness and ability to travel to designated testing locations for proctoring purposes.

• Associate's or Bachelor's degree (preferred).

• At least one (1) year of experience in education-related fields (preferred).

• Familiarity with Salesforce (preferred).

• Experience using Asana (preferred).

• Fluency in Spanish (preferred).

🏝️ Benefits

• Medical, dental, and vision employee coverage available for as little as $1 each month.

• Personal paid time off in addition to major holidays.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• AD&D insurance, fully covered by the employer.

• 401(k) plan with a dollar-for-dollar employer match on employee contributions up to 6% of earnings.