Student and Partner Success Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate relationships and serve as the main point of contact for students, families, and partners.

• Offer proactive outreach, guidance, and support.

• Utilize the Proactive Success Monitoring System to monitor student progress and identify needs for targeted assistance.

• Communicate actionable support strategies to enhance student engagement and sustained progress.

• Employ the Inspired Learner Framework™ to shape individualized student goals and foster executive functioning development.

• Promote engagement and a sense of belonging through events, clubs, and enrichment opportunities.

• Clarify academic expectations, school policies, resources, and effective success strategies.

• Address concerns promptly while ensuring high satisfaction levels.

• Build relationships to enhance retention rates.

• Create partner implementation plans that align with Brightspire programs and services.

• Facilitate onboarding processes for partners, districts, organizations, and educational institutions.

• Provide continuous partnership support sessions.

• Establish and maintain best practices, resources, and documentation for onboarding.

• Support outcomes related to retention, engagement, satisfaction, partner renewals, onboarding efficiency, account growth, persistence, academic progress, and revenue targets.

⛳️ Requirements

• A Bachelor’s degree in education or a related field is required.

• A Master’s degree is preferred.

• Over 5 years of experience in education, educational leadership, or a related field.

• Experience in a virtual setting is ideal.

• Familiarity with grades 6-12 education, including in-person and/or virtual learning models and instructional engagement strategies.

• Strong comprehension of adolescent development and family dynamics.

• Ability to establish trust with students, families, and partnership stakeholders.

• Experience in a remote-first environment is advantageous.

• High emotional intelligence, active listening abilities, and a solutions-oriented approach.

• Proficiency in digital communication tools and learning platforms.

• Excellent verbal, written, and interpersonal communication skills.

• Cultural competency and a dedication to fostering inclusive, equitable experiences for all learners.

• Reliable internet connection through cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload for remote work.

• Ability to actively engage in video-based interviews and virtual meetings with the camera on.

• Compliance with the prohibition on note-taking tools, reference materials, or AI-powered tools during interviews or selection processes, unless prior written approval is obtained.

🏝️ Benefits

• A remote-first work environment that offers flexibility to balance work and personal life.

• Reimbursement for costs associated with home or remote office setup.

• Support for reliable remote work infrastructure requirements (cable or fiber-optic broadband).

• Reasonable accommodations for qualified individuals with disabilities.

• Commitment to equal employment opportunities and an inclusive workplace.