Strategy & Operations Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Identify and pursue new business opportunities, enhance existing products, and analyze business performance to reveal avenues for growth and operational enhancement.

• Convert business objectives into detailed project plans, product specifications, user stories, and performance metrics.

• Assess current business processes, products, and operational workflows to pinpoint inefficiencies, bottlenecks, and areas for improvement.

• Lead cross-functional initiatives from the identification of problems and gathering of requirements through prioritization, development, testing, launch, and post-launch evaluation.

• Collaborate with business stakeholders, Product, and Engineering teams to define requirements, align priorities, address dependencies, and ensure solutions meet business needs.

• Leverage data and business insights to formulate recommendations, build business cases, and prioritize impactful initiatives.

• Oversee project timelines, deliverables, and stakeholder communications to guarantee initiatives stay on course and achieve desired outcomes.

• Design and implement scalable operational processes that enhance efficiency, customer experience, and overall business performance.

• Track the performance of implemented solutions, evaluate results against established success metrics, and identify opportunities for further optimization.

• Work in partnership with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives are in line with business objectives and operational requirements.

⛳️ Requirements

• 6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a rapidly growing fintech/startup environment.

• Proven experience managing cross-functional projects and leading initiatives from concept through execution.

• Strong product management capabilities, including gathering requirements, writing user stories, defining acceptance criteria, prioritizing tasks, and coordinating with technical teams.

• Exceptional analytical and problem-solving abilities, with the skill to convert unclear business issues into structured plans and actionable recommendations.

• Experience utilizing data to assess business performance, uncover improvement opportunities, and measure the impact of initiatives.

• Excellent communication, stakeholder management, and project management skills.

• Ability to juggle multiple priorities, work autonomously, and drive results in a fast-paced environment.

• Previous experience in fintech, payments, lending, or financial services is highly preferred.

• Familiarity with SQL, business intelligence tools, process automation, or workflow optimization is an advantage.

🏝️ Benefits

• Flexible Paid Time Off.

• Health Benefits with generous medical, dental, and vision insurance plans.

• 401(k) with matching contributions.

• Paid Family Leave.

• Annual Wellness & WFH Subsidies.

• Employee Referral Program.

• Remote-first culture with a convenient downtown office located in the heart of the city.