Strategic Transaction Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage the comprehensive fulfillment of customer parts throughout the entire order lifecycle.

• Engage daily with both internal and external customers to fulfill their needs, adhere to deadlines, and achieve sales and cash objectives.

• Collaborate with Engineering, Sourcing, Pricing, Shipping, Factories, Commercial, and Field teams to uphold delivery commitments.

• Oversee Order-to-Remittance (OTR) activities in partnership with Project Managers, Engineering, and CM&U teams.

• Act as the main point of contact and advocate for the customer regarding inquiries, complaints, and delivery escalations.

• Manage issues related to material shortages and returns, in line with inventory control and quality management strategies.

• Handle international shipments both into and out of the U.S., which includes managing shipping documentation, transportation methods, Incoterms, coordination with carriers, logistics cost estimation, and ownership of costs.

• Provide updates on quotes and order statuses throughout the order lifecycle.

• Assist in system enhancements, process improvements, and critical parts fulfillment initiatives.

• Utilize operational judgment and offer informal guidance when necessary.

• Enhance the performance of parts fulfillment, improve order data quality, foster cross-functional collaboration, and utilize performance indicators effectively.

⛳️ Requirements

• Extensive experience in Services and Customer Order & Fulfillment operations.

• A Bachelor’s degree from an accredited university or college, or a high school diploma accompanied by relevant professional experience.

• At least 6 years of experience in Services, Customer Order, Fulfillment, or a related job family/function.

• A minimum of 5 years of experience in international trade, covering the import and export of goods.

• Proficiency in Microsoft Office Suite.

• Familiarity with Manufacturing and Sourcing operations.

• Knowledge of Oracle or other ERP systems.

• Excellent written and verbal communication abilities.

• A customer service-oriented mindset with a strong ability to advocate for customer requirements.

• Capability to manage multiple, competing priorities in a dynamic operational environment.

• Ability to work collaboratively within cross-functional and matrixed organizations.

• Strong orientation towards processes and effective problem-solving skills.

• Experience in supporting system enhancements or operational initiatives pertaining to parts fulfillment or order management.

• Understanding of order management performance metrics, including On-Time Delivery (OTD) and data quality indicators.

• Capacity to maintain high standards of order data accuracy throughout the complete order lifecycle.

• Ability to read and interpret engineering drawings or technical documents.

• An engineering background or technical qualification is a plus.

🏝️ Benefits

• Fully remote work arrangement.

• Relocation assistance is not provided.