Strategic Program Manager, Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate implementation programs and strategic onboarding initiatives for customers.

• Act as the primary implementation leader for significant customer partnerships.

• Propel implementation strategies and execution across various programs and stakeholder groups.

• Manage dependencies, reduce operational risks, and enhance scalable delivery practices alongside cross-functional teams.

• Assess implementation obstacles and formulate strategies for mitigation and resolution.

• Create and enhance project management methodologies, communication strategies, reporting systems, and delivery processes.

• Synchronize internal teams and external stakeholders regarding timelines, deliverables, risks, and customer preparedness.

• Supervise implementation timelines, onboarding milestones, and project portfolios.

• Conduct discussions at the executive level regarding project matters with customer leadership and internal stakeholders.

• Address client concerns and ensure that implementation execution aligns with business objectives.

• Manage the escalation and resolution of issues.

• Lead initiatives aimed at operational improvement, automation, and process optimization.

• Mentor program managers within the implementation team.

• Collaborate on capacity planning, portfolio management, and delivery forecasting.

• Contribute to the organizational strategy for implementation and delivery methodologies.

⛳️ Requirements

• 6–10 years of experience in leading complex implementation programs, enterprise customer onboarding, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or similar fields.

• Proven experience in managing strategic customer relationships and cross-functional delivery initiatives.

• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or equivalent experience.

• Advanced knowledge in managing complex implementation programs and strategic customer onboarding projects.

• Capacity to analyze and resolve operational, delivery, and stakeholder challenges across diverse implementation environments.

• Experience overseeing large-scale implementation portfolios that involve multiple teams, dependencies, and customer stakeholders.

• Strong skills in project governance, scheduling, risk management, and escalation procedures.

• Ability to influence operational strategy, implementation methodologies, and best practices in delivery.

• Excellent written and verbal communication skills, particularly in executive-level customer interactions.

• Experience in developing scalable implementation processes, reporting systems, and operational enhancements.

• Strong leadership, organizational, analytical, and customer relationship management capabilities.

• Must be eligible to work in the US for full-time employment; employment sponsorship is not available.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.

• A diverse and inclusive workplace.

• A fun and engaging company culture.