Digital Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation and execution of digital products by coordinating project activities, tracking milestones, monitoring progress, and ensuring client satisfaction.

• Oversee a portfolio of digital programs and client projects of low to medium complexity.

• Collaborate with clients to comprehend their requirements, gather necessary information, and facilitate onboarding and implementation.

• Aid in data validation, project tracking, reporting, and analysis activities.

• Work together with Sales, Client Success, Product, Engineering, Analytics, and Operations teams.

• Recognize and escalate project risks, challenges, and opportunities as they arise.

• Engage in process improvement initiatives and suggest enhancements to workflows, tools, and client experiences.

• Contribute to documentation, training, and knowledge-sharing initiatives.

• Develop expertise in digital program operations, healthcare workflows, and Datavant products.

• Take part in special projects and strategic initiatives that support digital products and programs.

⛳️ Requirements

• A Bachelor's degree is required, or equivalent professional experience in healthcare, operations, client success, project management, or related fields.

• 3-6 years of experience in operations, project management, client success, consulting, healthcare, or customer-facing roles.

• Proven experience in managing projects, coordinating cross-functional initiatives, or assisting with client implementations.

• Strong organizational skills with the capacity to manage multiple priorities and deadlines in a dynamic environment.

• Exceptional communication skills with technical, operational, and client stakeholders.

• Ability to analyze data, identify trends, and support data-driven decision-making processes.

• Demonstrated problem-solving skills and a proactive approach to addressing challenges.

• High attention to detail, follow-through, and a commitment to delivering quality outcomes.

• Capability to quickly grasp technical concepts, healthcare workflows, and digital product functionalities.

• A collaborative working style that fosters cross-functional teamwork.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Comprehensive total rewards strategy.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Protections under Equal Employment Opportunity laws.

• Anonymous, voluntary demographic questions that do not affect the application process.