Commercial Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and direct the collaboration with a key enterprise client.

• Manage the entire program lifecycle while aligning customer demands with internal production capabilities.

• Analyze and interpret customer forecasts to spot trends, predict demand changes, and synchronize supplier capacity with production schedules.

• Convert forecast data into actionable strategies in collaboration with production teams to ensure build output and deployment readiness.

• Correct purchase orders, resolve discrepancies, and facilitate pricing updates between internal teams and the client.

• Coordinate responses to quality and field service challenges to drive solutions and reduce customer impact.

• Contribute to customer-focused projects and initiatives aimed at continuous improvement.

• Monitor performance metrics, implement corrective actions, and guarantee delivery aligns with customer service level agreements.

• Align inventory with projected demand and assist in design, product phase-out, and lifecycle transition planning.

• Examine volume trends and program data to guide decisions, identify risks, and enhance delivery performance.

• Oversee inventory and conduct flow analysis to avert shortages or excess.

• Promote accountability and collaborative problem-solving across various departments.

⛳️ Requirements

• Bachelor's degree in business, engineering, or a related field.

• Over 5 years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million.

• Proven success in managing complex programs involving multiple stakeholders across technical and business functions.

• Strong comprehension of supply chain processes, inventory management, and demand planning.

• Familiarity with ERP and customer portal tools.

• Excellent organizational, analytical, and communication abilities.

• Demonstrated capability to perform under pressure, prioritize tasks, and drive results across functional boundaries.

• Comfortable navigating ambiguity and adapting to a fast-paced, high-growth environment.

• Outstanding interpersonal skills with a collaborative, team-oriented approach.

🏝️ Benefits

• Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.