Strategic Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main advocate for customers, fostering relationships that promote long-term loyalty.

• Work in tandem with both pre-sale and post-sale teams to guarantee timely delivery while proactively managing risks and changes.

• Leverage engineering and manufacturing knowledge to pinpoint risks, formulate mitigation strategies, and oversee changes.

• Act as the program Subject Matter Expert for both internal teams and clients.

• Track and report on program milestones, adjusting timelines and deliverables as necessary.

• Recognize opportunities for process enhancements to improve operational efficiency and customer satisfaction.

• Lead status meetings with clients and internal teams, clearly conveying requirements, timelines, and quality standards.

• Maintain and contribute to the Quality Management System (QMS).

⛳️ Requirements

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.

• Over 5 years of experience in managing projects or programs within dynamic engineering or manufacturing settings.

• Practical experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing environments.

• Proficient in one or more manufacturing processes, including CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.

• Experience in customer-facing roles, leading intricate, consultative technical sales interactions.

• Strong skills in program management, risk management, and time management.

• Familiarity with standard program management tools and software for tracking, communication, and reporting across distributed teams.

• Solid business acumen complemented by a customer-first approach.

• Emphasis on process optimization, service improvement, and fostering customer success.

• Exceptional verbal and written communication capabilities, with experience collaborating in multicultural, cross-functional teams.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• 401K plan.

• Monthly Virtual Work stipend for expenses like food, internet, travel, pet care, and health and wellness.

• Parental leave programs.

• Paid volunteer days.

• Onboarding setup that includes a standing desk, laptop, monitor, and chair, along with a stipend for additional items such as headphones, blue light glasses, or other ergonomic supplies you may require.