Strategic Partnership Advisor

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Establish partnerships with key clients and align organizational capabilities with their objectives to create strategic value.

• Collaborate with Client Success Managers to ensure long-term partnership success, drive innovation, develop account strategies, and create success plans.

• Oversee internal communications, prepare reports, and facilitate cross-departmental collaboration to enhance client satisfaction, retention, and growth.

• Engage in strategic planning and provide insights based on industry trends, regulatory changes, and client feedback.

• Coordinate with Client Support Services, Quality, and Operations to address escalated client concerns.

• Prepare for, lead, or participate in study kick-off calls and regular client meetings.

• Proactively identify, assess, and resolve service issues to guarantee client satisfaction.

• Research and provide feedback from clients concerning billing, budgeting, communications, and operational processes.

• Monitor study and site submissions and gather information from internal departments.

• Manage projects related to the identification, documentation, and implementation of internal process rules (PACS).

• Keep institutional clients updated about unexpected issues or non-compliance prior to and after Board actions.

• Assist in or conduct client training regarding submission processes and the use of electronic portals.

• Collaborate with Business Development and Client Success Managers on operational process-flow instructions and documentation of outcomes.

• Support the preparation of internal and external reports, audits, and accreditation data.

• Audit study information to ensure current client contact details and trigger necessary notifications.

• Participate in IRB Integration demonstrations, provide IRBNet support training, manage CAPAs, engage in continuous improvement, and take part in special projects.

⛳️ Requirements

• 3-5 years of experience in sales support, strategic consulting, client strategy, or partnership development, preferably in healthcare or clinical research.

• Bachelor’s degree or equivalent experience is required.

• Strong analytical and problem-solving abilities with a consultative approach.

• Excellent presentation and facilitation skills, with experience in engaging senior stakeholders.

• Capability to synthesize complex information and promote strategic alignment.

• Advanced proficiency in Microsoft Word, Excel, Outlook, databases, and Adobe.

• Professional oral and written communication abilities.

• Capacity to manage high workloads, strict deadlines, and frequent changes.

• Ability to prioritize tasks and manage time efficiently.

• Strong analytical skills with a keen attention to detail in a highly regulated industry.

• Commitment to maintaining confidentiality.

• Familiarity with FDA Code of Federal Regulations and ICH Guidelines.

• Knowledge of FDA regulations applicable to research is preferred.

• Advanced understanding of WCG IRB Operations workflow and submission processes is preferred.

• Current CIP or another clinical research-related certification is preferred.

• Travel requirement of 5%-10%.

• Regular attendance and punctuality are essential.

🏝️ Benefits

• Comprehensive benefits package including Health, Dental, Vision, Life Disability, 401k with matching contributions, and flexible spending accounts.

• Employee Assistance Programs and additional work/life resources.

• Referral bonuses and tuition reimbursement.

• Flexible paid time off (PTO).

• Volunteer Time Off to support community engagement.

• Opportunities for career development through on-the-job training, certification assistance, and continuing education reimbursement.