Strategic Operations Lead

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Take charge of the operational and financial performance of a portfolio of parking facilities throughout the U.S.

• Manage and enhance property-level P&L, revenue, expenses, and NOI.

• Conduct analysis of property P&Ls, budgets, forecasts, and performance trends.

• Identify and spearhead revenue opportunities through pricing strategies, local partnerships, and various other channels.

• Oversee staffing costs, vendor expenditures, and operating expenses while ensuring high-quality service.

• Formulate data-driven strategies and scale successful initiatives across properties.

• Supervise daily garage operations, including access systems, staffing, equipment, customer needs, and operational challenges.

• Conduct site visits, gather feedback from on-site teams, and foster relationships.

• Collaborate with internal teams, on-site partners, Support, Engineering, and third-party vendors.

• Track performance, recognize recurring issues and risks, and implement root-cause solutions.

• Collaborate with Onboarding and Implementations during transitions to ongoing operations.

• Create scalable playbooks and operational enhancements utilizing technology and automation.

• Act as the primary liaison for property management teams and key stakeholders.

• Lead monthly virtual business reviews featuring financial results, operational updates, and recommendations.

• Handle property-level escalations and communicate performance, challenges, and progress.

• Align internal teams and external partners to address complex challenges and fulfill commitments.

⛳️ Requirements

• A minimum of 5 years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.

• Proficient in analyzing P&Ls, financial statements, budgets, and forecasts.

• Detail-oriented, organized, and proactive in identifying problems before they escalate.

• Commercially savvy, with the capability to enhance property performance, increase revenue, and operate efficiently.

• Strong relationship-building and communication skills with senior stakeholders.

• Proactive, resourceful, and committed to follow-through.

• Possess systems-thinking skills, including the ability to identify patterns and root causes.

• Interest in software, automation, AI, and technology-driven operations.

• Comfortable operating in a fast-paced, ambiguous environment.

• Experience in parking, mobility, hospitality, property operations, or other multi-location businesses is a plus, but not mandatory.

• Must be willing and able to travel up to 50% of the time.

🏝️ Benefits

• Competitive medical, dental, and vision coverage.

• Unlimited PTO.

• Access to conferences, certifications, and professional development resources.

• Quarterly retreats, team outings, and virtual hangouts.

• Paid parental leave.

• 401(k) program with matching contributions.

• Equity.