Strategic Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Oversee the implementation of Samsara technology for large-scale enterprise clients.

• Develop launch strategies and product usage roadmaps.

• Monitor the progress of implementations, participation levels, product adoption, and account health.

• Conduct training sessions and showcase Samsara technology to both executives and daily users.

• Address customer challenges across a variety of use cases.

• Manage multiple customer interactions simultaneously.

• Collaborate across departments including Sales, Support, Sales Engineering, Product, and other teams.

• Act as a mentor for Customer Success and Support teams.

• Acquire in-depth knowledge of the Samsara platform and communicate its features to customers.

• Advocate for and integrate Samsara’s cultural principles.

⛳️ Requirements

• Over 6 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preferred experience in Enterprise SaaS.

• Excellent priority management skills and high emotional intelligence.

• Experience in supporting or dealing with technical products.

• Strong problem-solving abilities.

• Consultative skills and experience with comprehensive system implementations.

• Demonstrated capability to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Initiative and the ability to excel in a fast-paced, dynamic environment.

• Diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized 4-year institution.

• Preferred experience in serving and supporting large-scale business solutions for Fortune 500 companies.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote working model.

• Professional development stipend.

• Comprehensive health coverage plans.

• Parental leave policies.

• Competitive total compensation packages above market standards.

• Flexible working arrangements.

• Commitment to equal opportunity and reasonable workplace accommodations.