Strategic Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main technical resource for our largest clients, offering expertise on product deployment, integration, and optimization.

• Oversee the technical onboarding process for new strategic customers.

• Deliver continuous technical support and resolve issues for enterprise clients.

• Champion customer needs within the organization.

• Align Fingerprint’s roadmap with client objectives and promote wider product adoption.

• Gather performance and feature feedback and collaborate with product and engineering teams.

• Foster relationships with technical and business stakeholders in enterprise accounts.

• Monitor and assess customer health metrics and usage statistics.

• Utilize visualization tools to uncover trends, risks, and opportunities.

• Generate reports and convert insights into actionable recommendations.

• Travel infrequently to meet customers onsite.

⛳️ Requirements

• Over 10 years of experience in customer success, professional services, or solutions engineering roles, ideally in SaaS or enterprise software with large accounts.

• Strong practical experience with JavaScript in a professional setting, particularly in debugging or developing integrations.

• Familiarity with RESTful APIs and other web services.

• Solid SQL capabilities; experience with PostgreSQL is preferred.

• Understanding of software development lifecycles and contemporary API architectures.

• Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) is advantageous.

• Experience in deploying serverless functions or working with Cloudflare Workers or AWS Lambda is a plus.

• Outstanding troubleshooting abilities.

• Excellent verbal and written communication skills, particularly in articulating technical concepts to non-technical audiences.

• Proven ability to excel in fast-paced, highly ambiguous environments.

• Capability to comprehend customer needs and provide effective solutions.

• Ability to collaborate cross-functionally with sales, product, and engineering teams.

• Bachelor's degree in Computer Science, Engineering, or a related field is preferred.

• Proficiency with macOS.

• Comfort in working fully remotely with tools like Slack, Google Workspace, and Zoom.

• Must be authorized to work from the home location; Fingerprint does not offer visa sponsorship.

🏝️ Benefits

• 100% remote work.

• Minimal travel anticipated.

• Inclusive work environment.

• Flexibility to work from nearly any country, subject to local restrictions.

• No visa sponsorship requirement specified (candidates must be authorized to work from their home location).