Customer Success Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as a reliable strategic advisor throughout the entire customer success journey, from onboarding to growth.

• Become the go-to expert on Cribl products as customers develop their observability pipelines.

• Build and nurture relationships with stakeholders and senior management.

• Manage customer success plans and key performance indicators for our largest clients.

• Engage with tech-touch customers using the customer success platform and data-driven insights.

• Increase the adoption of existing use cases while identifying new use cases, teams, and data sources.

• Optimize, enhance, and route customer data to ensure ongoing value creation.

• Work collaboratively across functions with sales, marketing, product, experience, and engineering teams as the customer advocate.

• Ensure customer well-being throughout their journey and assist them in realizing value and growth.

• Motivate, mentor, and coach team members.

• Occasionally handle responsibilities outside of standard working hours across different time zones.

⛳️ Requirements

• At least 5 years of experience in a related role with a focus on customer advocacy and post-sales engagement.

• A strong passion for customer success and a genuine empathy for customer outcomes and value.

• Excellent communication and relationship management abilities.

• Experience in customer-facing presentations during program reviews or similar events.

• Direct knowledge of Observability, Logs, Metrics, IT Operations, and Security.

• Comprehensive understanding of managing data pipelines throughout the entire data lifecycle.

• Demonstrated ability to deliver continuous product value through new use cases that involve optimizing, reusing, enriching, and routing data.

• Strong technical and problem-solving skills.

• Experience with Cribl products or the administration of data engineering platforms like Splunk, Elastic, Datadog, or Snowflake is preferred.

• Familiarity with Customer Success Platforms, such as GainSight, is preferred.

• Working knowledge of AWS, Azure, or GCP is preferred.

• Residency in Sydney is preferred.

🏝️ Benefits

• Remote-first work environment.

• Opportunity to collaborate with a global workforce.

• Commitment to a culture of diversity and inclusion.

• Opportunities for growth and professional development.