Account Implementation Manager

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Execute the implementation of new Voluntary Benefits groups from start to finish

• Oversee crucial deliverables for new employer groups

• Facilitate re-enrollment processes for current groups

• Conduct ongoing service activities related to enrollment, billing, and claims

• Collaborate and coordinate with operational departments on implementation and modifications

• Serve as a liaison between Sales/Marketing and operational teams

• Conduct audits and guide operational teams in addressing discrepancies

• Complete special projects and assigned responsibilities

• Set annual professional development goals

• Stay updated on advancements within the segment and industry

• Acquire and apply technologies that support both professional and personal development

• Engage in the evaluation process

⛳️ Requirements

• Bachelor's degree preferred, with experience in account implementation and/or servicing

• Proven experience in account implementation and/or account servicing

• Insurance experience is advantageous but not mandatory

• Proficient in advanced Excel functions, including pivot tables and VLOOKUP, is beneficial but not required

• Excellent interpersonal and communication skills

• Capability to interact professionally and confidently with clients through WebEx, email, phone, or in-person meetings

• Ability to manage multiple implementations at different stages and prioritize tasks effectively

• Strong organizational, planning, problem-solving, and independent decision-making skills

• Occasional travel may be necessary for face-to-face meetings with brokers or employer groups

• Capacity to stand, walk, use hands for typing and operating a mouse, reach, talk, and hear

• Ability to sit for extended periods

• Capability to lift, pull, or move items weighing over 10 pounds related to office or desk supplies

🏝️ Benefits

• Immediate access to health, dental, and vision coverage starting on day one

• Flexible work schedules, including shorter hours on Fridays

• Complimentary parking

• Company-wide events

• Opportunities for professional growth, including LOMA testing

• Company-wide wellness initiatives

• Reasonable accommodations for individuals with disabilities

• Commitment to equal employment opportunities and an inclusive workplace