Customer Success Engineer – LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users as they apply to listings, participate in AI-driven interviews, accept offers, and receive payments.

• Provide prompt and helpful responses to inquiries and concerns from talent.

• Thoroughly investigate issues reported by talent, reproducing bugs, identifying root causes, and recognizing UX friction, model edge cases, and system defects.

• Diagnose problems within the AI and SaaS stack utilizing telemetry, logs, network inspections, and database queries.

• Prioritize issues, escalate engineering challenges, and resolve others through configuration adjustments, prompt enhancements, or user support.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks aimed at minimizing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must be currently based in Latin America; applicants from outside this region will not be considered.

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical field from a prestigious institution, or relevant experience in a high-growth technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience providing support to customers on such applications.

• Familiarity with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to interpret model outputs, identify failure modes, hallucinations, and feedback loops.

• Knowledge of contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is an advantage.

• Native-level English writing skills.

• Significant overlap with Pacific Time (PT/PST) working hours.

• Willingness to work a 6-day-per-week schedule.

🏝️ Benefits

• Earn up to $100 for each successful referral through the referral program.

• Enjoy a remote work arrangement.