Strategic Customer Partner, Climate-Tech Start-Up

This is a fully remote position, open to applicants in Austria.

📋 Description

• Act as the main contact for enterprise utility clients.

• Foster trusted, knowledgeable, and innovative relationships with customers.

• Actively provide ideas, industry knowledge, and strategic advice to clients.

• Conduct regular business reviews that align with the strategic objectives of customers.

• Position exnaton as a strategic partner in clients’ energy transition journeys.

• Identify and promote account growth opportunities through upselling and cross-selling.

• Manage upsell opportunities from proposal to signature, with variable compensation linked to finalized deals.

• Take ownership of and resolve escalations and issues from start to finish.

• Advocate for the customer's perspective in internal discussions about products, services, and strategies.

• Collaborate with sales, product, and marketing teams to enhance customer value.

• Monitor account health and performance using CRM tools while proactively anticipating customer needs.

• Contribute to the development of exnaton and launch its AI-powered intelligence platform for new energy solutions.

⛳️ Requirements

• Bachelor's degree in business administration, economics, or energy-related fields, and/or relevant experience.

• Strong business acumen and commercial awareness.

• Preferred background in management consulting, business development, and/or experience in the energy/utilities industry.

• Proven experience in a client-facing advisory, sales, or consulting role.

• Demonstrated success in business development, including sourcing, structuring, negotiating, and closing commercial deals.

• Proactive and forward-thinking approach.

• Strong skills in relationship building and a genuine interest in customers' businesses.

• Ability to translate client challenges into strategic, technology-driven solutions, including drafting customized proposals.

• Proven capability to lead complex projects and independently manage multiple workstreams.

• Ability to coordinate across various functions and align diverse stakeholders.

• Solid understanding of SaaS business models and generating and capturing value through platform relationships.

• Collaborative team player with a willingness to share knowledge.

• Fluent in both German and English (mandatory requirement).

• Familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments is ideally preferred.

🏝️ Benefits

• Competitive salary (fixed and success-based variable compensation) along with an equity package.

• Flexible working hours and location options.

• Remote-first company support for working from various locations.

• Provision of a new MacBook.

• Learning budget for personal and professional development.

• Membership for sports activities.

• Subscription to Headspace for mental well-being.

• Access to a virtual office for engaging collaboration in a distributed team.