Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate executive relationships as an Individual Contributor for key acute enterprise clients.

• Facilitate value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions.

• Design and execute client success plans aimed at retention, satisfaction, risk mitigation, and growth.

• Maintain comprehensive knowledge of client organizations and their healthcare environments.

• Assess client satisfaction and engagement through feedback, executive discussions, solution adoption, service performance, and relationship metrics.

• Generate value realization reports to showcase ROI, support executive business reviews, identify gaps, enhance renewal decisions, and highlight growth opportunities.

• Connect qualified clients with the TruBridge reference program.

• Manage executive-level performance evaluations with client financial and operational leaders.

• Convert revenue cycle data into actionable insights to enhance cash collections, accounts receivable, denial outcomes, billing efficiency, and overall financial health.

• Lead cross-functional Financial Health teams and subject matter experts in diagnosing issues and implementing corrective action plans.

• Oversee escalations, risks, recovery milestones, and stakeholder accountability.

• Manage assigned client relationships and execution, focusing on retention, renewal preparedness, satisfaction, risk mitigation, and responsible growth.

• Identify and assess expansion opportunities while collaborating with sales on upsell or cross-sell agreements.

• Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-offs, and contractual interactions.

• Adhere to Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

⛳️ Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related discipline (preferred).

• Willingness to travel up to 60% of the time.

• Proven experience in enhancing healthcare revenue cycle performance, with a solid understanding of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes.

• Track record of successfully improving client satisfaction, safeguarding renewals, minimizing preventable attrition, and recovering at-risk client relationships.

• Capability to identify emerging client concerns, develop resolution plans, maintain stakeholder accountability, and ensure follow-through until risks are mitigated.

• Proficiency in working independently while collaborating effectively with subject matter experts.

• Excellent relationship-building abilities.

• Experience in advising and influencing hospital CFOs, revenue cycle executives, and operational leaders.

• Ability to analyze revenue cycle performance trends, identify underlying causes, quantify financial implications, and present actionable recommendations and recovery strategies.

• Minimum of 7 years of experience in the healthcare revenue cycle, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives.

• Experience in strategic account management, healthcare technology, or health information systems (preferred).

🏝️ Benefits

• Willingness to travel up to 60%.