National Client Manager

This is a fully remote position, open to applicants in Maine, +1 more state.

📋 Description

• Maintain consultative relationships with complex groups, VB, and integrated customers that have 2,000 or more lives.

• Develop and implement tailored service strategies for designated national cases.

• Drive growth and retention through strategic management of customer relationships.

• Enhance block profitability, participation, as well as case and premium persistency.

• Support field partners with both permanent and temporary national assignments.

• Facilitate special initiatives and projects, acting as a liaison for field partners.

• Lead resources and coordinate efforts to fulfill client needs.

• Formulate actions based on risk and H&P analysis and claim consultations.

• Recommend actions, resolve issues, and identify solutions utilizing Unum services and solutions.

• Ensure the complete and accurate implementation of new business.

• Collaborate with Home Office functional areas during implementation phases.

• Delegate tasks and set expectations with customer business teams.

• Hold Home Office, third parties, and technology partners accountable for issue resolution and planning for implementation.

• Own the account management strategy for an assigned national block of business.

• Develop and execute customized strategic business plans for each client.

• Conduct renewal conditioning and prepare for pre-renewal face-to-face meetings.

• Collaborate with Sales Consultants on annual renewals and present renewal data.

• Create enrollment and re-enrollment strategies to promote Unum benefits.

• Establish relationships with brokers, consultants, third-party firms, benefits administration, and exchanges.

• Consult with clients regarding Unum solutions and health management strategies.

• Identify new business and growth opportunities.

• Consult with employers about administrative and enhanced service offerings.

• Attend customer site visits to locations such as Portland, Chattanooga, or Glendale.

• Conduct frequent proactive face-to-face meetings with customers.

• Facilitate ad hoc projects as needed.

• Train Home Office and field partners on National Client Management strategies or initiatives.

⛳️ Requirements

• Bachelor’s degree is preferred.

• 5 to 7 years of experience in the employee benefits/insurance industry is preferred.

• Strong consultative skills; capable of broad thinking when solving problems and making decisions.

• Segment/specialty knowledge is preferred.

• Exceptional relationship building and management, interpersonal, and partnership skills.

• Presale expertise that can aid in influencing and selling Unum’s value proposition.

• Proven success in critical thinking; able to analyze data and provide effective recommendations.

• Excellent communication, presentation, negotiation, persuasion, and conflict management skills.

• Ability to anticipate client needs and provide education.

• Robust expertise in strategic re-enrollment.

• Strong organizational, planning, time management, and delegation skills.

• Strong leadership skills with a desire to coach and mentor others.

• Comprehensive understanding of underwriting and risk concepts.

• Complete understanding of the entire UNUM product portfolio to educate and cross-sell products/services to brokers and clients.

• Strong business and financial acumen.

• Proficient computer skills.

• Proper licensing and appointments must be secured within 90 days from the date of hire or promotion.

• Willingness to travel as necessary.

🏝️ Benefits

• Award-winning culture.

• Inclusion and diversity prioritized.

• Performance-Based Incentive Plans.

• Competitive benefits package that includes Health, Vision, Dental, Short & Long-Term Disability.

• Generous PTO, including paid time for volunteering.

• Up to 9.5% employer contribution to 401(k).

• Mental health support.

• Opportunities for career advancement.

• Options for student loan repayment.

• Tuition reimbursement.

• Flexible work environments.

• Comprehensive healthcare benefits (health, vision, dental).

• Insurance benefits (short & long-term disability).

• Paid time off.

• 401(k) retirement plan with employer matching up to 5% and an additional 4.5% contribution regardless of personal contribution.