Strategic Business Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Take ownership of one or multiple Strategic or Global Accounts and advocate for the customer within the organization.

• Nurture assigned accounts, manage the sales process, and ensure accountability for quality and delivery results.

• Maintain a personal revenue/quota target and ensure accuracy in forecasting.

• Oversee multi-level client relationships, support personnel, vendors, indirect customers, and adhere to jurisdictional rules, licensing, and compliance.

• Identify and pursue opportunities for expansion, renewal, and cross-selling.

• Manage the sales process from opportunity identification through contracting, including proposals and pricing within authorized limits.

• Supervise the transition into design, installation, and maintenance phases.

• Facilitate installation and service through Systems Technicians and technical personnel.

• Track delivery performance against Service Level Agreements (SLAs) and client expectations.

• Directly supervise account-team personnel, establish performance expectations, and provide coaching and guidance.

• Suggest staffing and structural adjustments as accounts evolve.

• Act as the primary escalation point for client, delivery, or internal issues.

• Escalate matters beyond your authority to the VP, Global & Strategic Accounts.

• Collaborate with fellow Strategic Business Managers and dedicated technical delivery teams.

• Report directly to the Director or VP, Global & Strategic Accounts.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, or a related field, or a comparable combination of education and experience, along with significant sales or service management experience.

• 5+ years of experience in strategic/enterprise account management, service, or sales leadership with a proven record of meeting quota.

• Experience in managing multi-site client relationships, with a preference for 20+ locations.

• Background in directly managing a multi-disciplinary team.

• Preferred experience in systems integration, security, or telecommunications industries.

• Familiarity with CRM/ERP and project/service management systems is advantageous.

• A valid Driver's License is required.

• Willingness to travel to client locations as necessary.

🏝️ Benefits

• Ability to telecommute or work remotely 100% of the time.

• Opportunities for growth and transfer across multiple locations and business divisions.

• Commitment to equal opportunity employment.