Strategic AI Outcomes Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted advisor relationships with senior leaders in marketing, operations, digital transformation, and executive roles.

• Facilitate strategic discussions that align Jasper’s capabilities with customer priorities and goals.

• Assist customers in developing and advancing their enterprise AI strategies and roadmaps.

• Lead discussions with executives focused on outcomes, value realization, adoption trends, and future prospects.

• Define success metrics that are measurable and aligned with business outcomes.

• Create multi-quarter success plans complete with milestones, executive sponsors, and risk mitigation strategies.

• Identify, prioritize, and expand impactful AI use cases across various business units.

• Monitor progress towards outcomes and proactively address barriers.

• Promote adoption throughout teams, workflows, and business processes.

• Cultivate internal momentum and guide organizational change with customer champions.

• Recommend governance, enablement, and operational models for sustainable enterprise-wide AI adoption.

• Coordinate efforts among Solutions Architects, Product, Marketing, and Customer Education teams.

• Advocate for customer needs and influence the product roadmap priorities.

• Collaborate with Account Executives to uncover strategic growth opportunities while the commercial teams manage pricing, renewals, and contracts.

• Handle complex escalations at the executive level and drive effective resolutions.

• Highlight customer success stories and identify opportunities for speaking engagements, advisory councils, reference programs, and case studies.

• Bring insights from enterprise customers back to Jasper to enhance products and customer programs.

⛳️ Requirements

• 7–10+ years of experience in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic position.

• Proven experience managing complex enterprise accounts with executive stakeholders.

• Demonstrated ability to influence VP- and C-level leaders.

• Track record of spearheading organizational change or transformation initiatives.

• Strong business acumen with the ability to connect technology investments to quantifiable outcomes.

• Executive presence coupled with excellent facilitation skills.

• Capability to influence without direct authority.

• Comfortable navigating ambiguity in long-term (12–18 month) outcome cycles.

• Practical experience with generative AI, AI transformation, or other emerging technologies.

• Background in marketing technology, SaaS, or enterprise software.

• Experience collaborating with Fortune 500 companies.

• Consulting background with firms like Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is advantageous.

• Must be legally authorized to work in the United States.

• At least two years of valid U.S. work authorization.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision coverage starting on the first day for employees and their families.

• 401(k) plan with up to 2% company matching.

• Participation in equity grant programs.

• Flexible Paid Time Off (PTO).

• FlexExperience budget of $900 annually.

• FlexWellness program providing $1,800 annually.

• Generous budget for home office setup.

• Annual learning and development stipend of $1,500.

• 16 weeks of paid parental leave.