AI Conversation Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop effective prompts and context management strategies for LLM tasks, with a focus on subagents.

• Analyze conversations with Superhumans and provide feedback to modify and create complex, dynamic prompts.

• Establish agentic workflows for pre, during, and post AI-agent interactions.

• Construct specialized subagent frameworks for technical Q&A, product and pricing knowledge, discovery, objection management, demo selection, account research, compliance, and action execution.

• Develop routing and delegation systems for direct responses, subagent activation, parallel specialists, clarifying inquiries, tool utilization, human escalation, and refusal of unsafe actions.

• Define agreements between the primary conversational agent and subagents, covering inputs, context limitations, structured outputs, confidence levels, evidence, latency budgets, cancellation protocols, and failure management.

• Become proficient in the Dialogue Platform and mentor others in prompting techniques.

• Train Superhumans in prompting, RAG knowledge-base development, and fine-tuning methodologies.

• Create small-scale prototypes and leverage AI-assisted coding to evaluate prompting and data workflows.

• Develop multimodal prompting techniques and workflows integrating images, video, LLMs, and text embedding models.

• Document processes and provide training to colleagues within the organization.

• Take the initiative to lead projects after becoming acclimated in the role.

⛳️ Requirements

• 3-5 years of pertinent experience in AI agents, LLMs, conversation design, or related disciplines.

• Strong proficiency in language; capable of identifying scripted, off-tone, or erroneous responses.

• Proven ability to diagnose issues from transcripts and articulate how solutions were implemented.

• Extensive experience with LLM prompting, especially with OpenAI and Anthropic models.

• Practical experience with LLM APIs and a thorough understanding of prompt parameters and components.

• Comfortable reading system prompts, working within a console, calling APIs, and integrating them into prototypes.

• Ability to write basic code, such as in Python.

• Skills in copywriting, data science, and software engineering are advantageous.

• Must be eligible to work full-time in the U.S.; a sponsorship question will be included in the application.

🏝️ Benefits

• Stock options.

• Company-funded benefits.

• Equity opportunities.

• Comprehensive range of benefits and perks.

• Remote-first, dynamic culture that promotes ownership, autonomy, and impact from day one.

• Opportunities for professional growth through the enhancement of AI skills.

• A supportive and inclusive workplace environment.