Strategic Accounts Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide both in-person and virtual assistance to customers within a designated geographic region.

• Support the adoption of Angel Aligners and drive patient starts for strategic partner accounts.

• Collaborate with customer service and clinical support teams to deliver onboarding, training, and educational assistance to general dentists and orthodontists at selected DSO accounts.

• Offer customized in-person and virtual product training and clinical support to groups based on their clear-aligner experience.

• Propel the adoption of clear-aligners and utilization of Angel Aligners through effective sales, marketing, and educational initiatives.

• Oversee sales activities within the territory, ensuring to meet or exceed quarterly sales goals and MBOs.

• Cultivate and sustain relationships with key partner contacts through field engagement.

• Acquire in-depth knowledge of Angel Aligner products and clinical aligner mechanics.

• Organize and facilitate customer education events, including Dinner & Learn sessions.

• Identify and address product and clinical challenges faced by customers.

• Troubleshoot IT issues related to orthodontic practices, including firewalls, I/O scanner integration, Windows applications, and network performance.

• Establish feedback mechanisms for product development, sales, integration support, marketing, and cross-functional teams.

• Keep abreast of trends and advancements in aligner therapy, product features, benefits, and competing products.

• Manage territory-related activities, including call cycles, data analysis, priority targeting, and reporting on activities.

• Travel approximately 50% or more, including overnight stays; spend 10–12 days each month in the field.

• Participate in significant industry and corporate events.

⛳️ Requirements

• A minimum of 5+ years of combined experience in sales and/or field training with an orthodontic manufacturer or as a team lead in an orthodontic or dental practice.

• Previous experience in or collaboration with a Dental Support Organization (DSO) is preferred.

• Experience in a start-up environment is advantageous.

• A BS/BA degree or equivalent experience is required, ideally in healthcare, technology, or a business-related field.

• Experience presenting at trade shows or customer-specific events.

• Exceptional verbal and written communication abilities, including live presentation skills.

• Proficient in consultative selling; knowledge of the Challenger technique or similar methods is preferred.

• Strong understanding of orthodontic practice operations and team dynamics.

• Extensive knowledge or experience in orthodontic mechanics through aligner therapy.

• Advanced computer skills, including proficiency in Microsoft Office and familiarity with 3D orthodontic treatment planning software.

• Strong analytical and creative problem-solving capabilities.

• Excellent interpersonal and customer service skills.

• Outstanding organizational abilities with meticulous attention to detail.

• Must reside in Texas.

• Must be willing to travel.

• Possess a valid driver's license, maintain a safe driving record, and have auto insurance coverage.

• Ability to lift 20 pounds.

• Capability to work at a desk for extended periods and stand for long durations at convention booths.

🏝️ Benefits

• Opportunity for professional growth and development.

• Engaging work environment with a focus on innovation.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.