Strategic Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead enterprise-level growth by managing relationships with national carrier agencies and strategic national accounts, encompassing digital agencies, carrier agencies, brokers, and large-scale agencies.

• Oversee the entire partnership lifecycle from onboarding to annual business planning and goal setting.

• Propel multi-year portfolio growth, profitability, retention, and deliver a top-tier agent experience.

• Engage in cross-functional execution involving API integration, Funnel Optimization, Underwriting, Product, Marketing, and Experience teams.

• Manage the complete lifecycle for national carrier agency relationships and national digital agencies.

• Direct cross-functional projects aimed at eliminating obstacles, enhancing quoting and placement efficiency, and reinforcing Mercury’s value proposition.

• Act as the escalation point for partnership issues related to assigned strategic accounts.

• Maintain the brand's integrity, compliance, and the long-term health of partnerships.

• Implement multi-year growth strategies with specific targets for premium, product mix, retention, and profitability.

• Oversee the P&L for managed accounts within the designated territory.

• Lead negotiations with organizations valued in the millions and billions, including C-suite stakeholders.

• Organize quarterly business reviews with partner executives to align on objectives, key performance indicators, and risk mitigation strategies.

• Enhance speed-to-bind, visibility in discounts and packaging, and underwriting responsiveness.

• Promote the adoption of digital integrations and key programs to boost partner throughput.

• Collaborate with Product, Underwriting, and Pricing teams to strengthen Mercury’s competitive edge.

• Provide market insights to shape roadmap and segmentation strategies.

• Analyze territory forecasts and the health of the prospect pipeline.

• Establish leading indicators such as quote volume, hit ratio, bundle rate, and premium per policy.

• Execute remediation strategies and set up governance for national accounts.

• Ensure compliance with policies, contractual commitments, and regulatory standards.

• Maintain reporting accuracy and processes that are auditable.

• Exemplify and reinforce Mercury’s Core Values.

⛳️ Requirements

• Bachelor's Degree is mandatory.

• CPCU, CIC, or an advanced degree completion is preferred.

• A minimum of 7 years in P&C insurance distribution, managing carrier strategic accounts, or enterprise channel leadership with demonstrable growth and profitability results, or equivalent experience.

• Proven track record of fostering executive relationships with national brokers, leading independents, and digital distributors.

• Experience in leading complex cross-functional initiatives.

• Strong understanding of sales economics and levers, including segmentation, product mix, underwriting responsiveness, incentives, and account management.

• Outstanding communication, ability to influence without direct authority, and change leadership capabilities.

• Executive presence for leading negotiations with multi-million/billion dollar organizations and proficiency in complex C-suite discussions.

• Analytical skills and capabilities to identify growth and profit opportunities with strategic accounts.

• Strong executive communication, collaboration, and influencing skills.

• Familiarity with digital integration is essential.

• Ability to adhere to Mercury’s policies, contractual obligations, and regulatory requirements.

• Capability to work remotely from anywhere in the United States for most roles.

• Willingness to travel approximately 25–45% to partner locations, events, and internal hubs.

🏝️ Benefits

• Competitive compensation package.

• Flexibility to work remotely from anywhere in the United States for most roles.

• Paid time off, including vacation, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• Dynamic work environment.

• Opportunities for career advancement.

• Educational assistance available.

• Opportunities for professional and personal development.

• Company recognition programs to celebrate achievements.

• Health and wellness resources, including free mental wellbeing therapy/coaching sessions, and support for child and eldercare.

• Competitive salary with bonus potential.

• An in-person interview may be required during the hiring process.