Strategic Account Manager – Major Accounts

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee major accounts valued between $6M and $10M ARR, concentrating on retention and growth through geographic expansion, brand/parent-group initiatives, and cross-sell opportunities.

• Create and implement strategic account plans and market entry strategies that align with customer requirements and objectives.

• Act as the primary liaison for economic buyers and key decision-makers, fostering relationships at the C-suite level.

• Work closely with partners, Customer Success, ISVs, and internal teams to enhance customer value and identify expansion possibilities.

• Represent client interests and relay feedback to the Product, Marketing, and Customer Success teams.

• Track account performance, revenue, and expansion prospects; report on opportunity creation, deal progress, churn risks, and strategies for mitigation.

• Evaluate eCommerce, A/B testing, and conversion data to deliver actionable insights and pinpoint upsell opportunities.

• Lead and engage in Quarterly Business Reviews.

• Recognize risks and coordinate timely mitigation using available internal resources.

• Implement upsell and cross-sell transactions through value-based sales cycles, employing methodologies such as MEDDPICC.

• Assess and suggest enhancements to sales processes and account strategies.

• Utilize entrepreneurial problem-solving and design thinking methodologies.

• Offer forward-looking insights regarding long-term client strategies, risks, and opportunities.

• Stay informed about Bloomreach products and inform clients about new use cases, features, and integrations.

• Performance evaluated based on Expansion ARR, renewals, and access to key power stakeholders.

⛳️ Requirements

• A minimum of 6 years of experience in Account Management, Sales, Consulting, and managing an enterprise-level customer portfolio.

• Strongly preferred background in Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience.

• Established expertise in strategic account planning and leveraging both internal and external ecosystems.

• Proven track record of consistently surpassing quotas.

• Experience in building and expanding client relationships into new markets and/or group expansions.

• Familiarity with SDR outbound functions and collaboration with Customer Success, Partnerships, Solutions, Marketing, and commercial support teams.

• Strong analytical skills and statistical knowledge, especially in eCommerce data, A/B testing, and conversion metrics.

• A deep customer-centric focus.

• Excellent collaboration and group alignment capabilities.

• An entrepreneurial mindset and adaptability.

• Strategic thinking and sound judgment in ambiguous situations.

• Demonstrated executive presence and subject matter expertise.

• Exceptional written and verbal communication skills, including the ability to articulate SaaS investment value and ROI.

• Proficiency in CRM, forecasting, and productivity tools.

• Readiness to travel regularly as needed.

🏝️ Benefits

• A significant degree of freedom and trust; no need to clock in and out, adhere to corporate rules, or navigate lengthy approval processes.

• Flexible working hours.

• Virtual-first work model with Bloomreach Hubs located across three continents.

• Company-sponsored events.

• 5 paid days off dedicated to volunteering.

• People Development Program offering personal development workshops.

• Access to communication coaching support.

• Leader Development Program featuring feedback, coaching, and follow-up check-ins.

• An annual budget of $1,500 allocated for professional education, including books, courses, certifications, etc.

• Employee Assistance Program providing access to counselors.

• Subscription to Calm sleep and meditation app.

• An additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Availability of Restricted Stock Units or Stock Options, based on role, seniority, and location.

• Performance-based company bonus.

• Employee referral bonus of up to $3,000.

• Rewards for work anniversaries.