Strategic Account Manager

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Take ownership of and expand a portfolio of significant, intricate, and strategically vital customer accounts throughout North America.

• Foster trustworthy relationships with customer stakeholders at various levels as the main commercial contact.

• Develop and execute strategic account plans that promote customer retention, revenue enhancement, and margin growth.

• Lead commercial negotiations concerning pricing, contracts, forecasts, supply needs, and business planning.

• Gain insights into customer organizations, applications, priorities, programs, and future prospects.

• Maintain customer engagement through site visits, reviews, and account management initiatives.

• Collaborate with technical, operations, supply chain, customer service, and product teams.

• Advocate for customer needs internally and ensure that actions are executed effectively.

• Assist in product qualification, development, and commercialization efforts.

• Address complex customer issues in a professional and collaborative manner.

• Identify and cultivate growth opportunities within existing customer organizations.

• Contribute to commercial planning by providing insights on customers, markets, and competitors.

• Build relationships and networks that support future growth initiatives across North America.

⛳️ Requirements

• Substantial experience in Key Account Management, Strategic Account Management, or Customer Relationship Management in a manufacturing, materials, technical, or industrial context.

• Demonstrated experience managing large, complex, or high-value customer accounts.

• Strong commercial acumen in account planning, pricing, negotiation, forecasting, and contract discussions.

• Experience engaging with senior customer stakeholders and influencing decision-makers.

• Familiarity with at least one of the following sectors: Automotive, Medical, Industrial Packaging.

• Capability to work effectively across technical and commercial divisions.

• Excellent organizational skills with strong follow-through and attention to detail.

• Willingness to travel frequently throughout North America.

• Degree qualification or equivalent commercial or technical experience.

• Ability to operate independently while collaborating with global teams.

• Professional, credible, and confident in engaging with senior stakeholders.

🏝️ Benefits

• Long-term career development opportunities.

• Exposure to diverse markets and innovative products.

• Opportunity to collaborate with experienced international teams.

• Inclusive and respectful work environment.

• Equal opportunity employer.