Strategic Account Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Propel reagent revenue growth, enhance customer retention, and drive business expansion across a designated portfolio of Reference Laboratories, Hospitals, and Integrated Health System Laboratories.

• Formulate and implement strategic account plans for Autoimmunity and Allergy diagnostic portfolios.

• Recognize growth opportunities and boost laboratory utilization.

• Strengthen enduring customer relationships through consultative selling and value-driven engagement.

• Act as the primary commercial liaison for Procurement, Laboratory Leadership, Medical Directors, and Outreach Teams.

• Execute sales strategies to meet revenue goals within the assigned territory.

• Cultivate and sustain relationships with key decision-makers in laboratory accounts.

• Promote the adoption of diagnostic instruments and solutions to enhance laboratory efficiency and patient outcomes.

• Collaborate with Regional Managers, Health Systems Executives, Strategic Account Executives, and Technical Sales Specialists.

• Conduct regular Customer Business Reviews to ensure satisfaction and uncover growth possibilities.

• Advocate for the use of assays by offering clinical insights and operational support.

• Lead initiatives to counter competitors and meet established growth targets.

• Ensure adherence to corporate policies and regulatory standards.

⛳️ Requirements

• A Bachelor’s degree is required; a preference for Life Sciences or Business disciplines.

• A minimum of 3 years of proven success in complex clinical diagnostics, laboratory diagnostics, or lab-oriented medical device sales.

• Experience in supporting hospital laboratories, reference labs, or integrated health systems.

• Demonstrated success in managing large health systems, integrated delivery networks (IDNs), or reference laboratory accounts.

• Preferred experience in navigating intricate customer buying processes and multi-stakeholder decision environments.

• Proven history of achieving sales growth in diagnostics or medical device sectors.

• Strong strategic account management and consultative selling abilities.

• Excellent communication, presentation, and cross-functional collaboration skills.

• Capability to influence internal and external stakeholders without direct authority.

• Strong analytical and business planning skills.

• Understanding of U.S. healthcare market dynamics, laboratory operations, and the reimbursement landscape.

• Ability to distill complex information and convert it into customer-oriented solutions.

• Embodies Thermo Fisher’s 4I Values: Integrity, Intensity, Innovation, and Involvement.

• Willingness to travel up to 75% within the assigned territory, including occasional overnight travel.

• A valid driver’s license and the ability to travel independently throughout the region.

• Must be legally authorized to work in the United States without current or future sponsorship.

• Must successfully pass a comprehensive background check and drug screening.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.