Strategic Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the main point of contact for designated customer accounts

• Develop and sustain robust, long-term relationships with clients

• Comprehend customer objectives, challenges, and business requirements

• Foster Firefox Enterprise adoption, engagement, and overall customer satisfaction

• Oversee renewals and proactively mitigate retention risks

• Collaborate with Sales, Support, Product, and Solution Engineering teams to provide a cohesive customer experience

• Identify and pursue growth opportunities within existing accounts, such as additional seats, upgraded tiers, or new use cases

• Monitor account health, usage, and performance metrics, including forecast reports on retention, renewal, and expansion

• Conduct regular check-ins, business reviews, and success planning sessions with customers

• Address issues and escalate when necessary to ensure prompt resolution

⛳️ Requirements

• Extensive experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support, or other customer-facing roles

• Strong skills in relationship-building with the ability to establish trust and credibility at all levels within a customer organization

• Demonstrated success in supporting customer renewals, retention, and revenue growth

• Excellent written and verbal communication skills in both English and French

• Must be willing and able to travel within France as required for the role, with a preference for candidates residing in the Paris metro area

• Must be willing and able to occasionally adjust for collaboration and meetings aligned with U.S. business hours

• Negotiation and influence abilities to facilitate renewals, expansions, and customer advocacy

• Commitment to Mozilla values: embracing diversity, fostering relationships, engaging in responsible participation, and demonstrating resilience

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we celebrate our success as one team

• Comprehensive medical, dental, and vision coverage

• Generous retirement contributions with 100% immediate vesting (regardless of personal contributions)

• Quarterly all-company wellness days where everyone takes a collective break

• Country-specific holidays plus an additional day off for your birthday

• One-time home office stipend

• Annual professional development budget

• Quarterly well-being stipend

• Significant paid parental leave

• Employee referral bonus program

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country)