Strategic Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the main point of contact for designated customer accounts

• Develop and sustain robust, long-lasting client relationships

• Comprehend customer objectives, challenges, and business requirements

• Promote the adoption, engagement, and overall satisfaction with Firefox Enterprise throughout the account

• Oversee renewals and proactively mitigate retention risks

• Collaborate with Sales, Support, Product, and Solution Engineering teams to provide a cohesive customer experience

• Identify and pursue opportunities for expansion within current accounts, including additional seats, upgraded tiers, or new use cases

• Monitor account health, usage, and performance metrics, including forecast reports on retention, renewal, and expansion

• Conduct regular check-ins, business reviews, and success planning sessions with customers

• Address issues and escalate as necessary to ensure prompt resolution

⛳️ Requirements

• Extensive experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support, or other client-facing roles

• Exceptional relationship-building abilities with a knack for establishing trust and credibility at all levels within a customer organization

• Proven history of facilitating customer renewals, retention, and revenue enhancement

• Strong written and verbal communication skills in both English and French

• Must be willing and able to travel within France as required for the role, with a preference for candidates based in the Paris metro area

• Must be willing and able to occasionally participate in collaboration and meetings aligned with U.S. business hours

• Negotiation and influence skills to assist in renewals, expansions, and customer advocacy

• Dedication to Mozilla's values: embracing differences, being relationship-focused, practicing responsible participation, and demonstrating resilience

🏝️ Benefits

• Generous performance-based bonus plans available to all eligible employees - we succeed as one team

• Comprehensive medical, dental, and vision insurance

• Generous retirement contributions with 100% immediate vesting (regardless of personal contributions)

• Quarterly wellness days for the entire company to take a collective pause

• Country-specific holidays plus an additional day off for your birthday

• One-time stipend for home office setup

• Annual budget for professional development

• Quarterly well-being stipend

• Significant paid parental leave

• Employee referral bonus program

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country)