Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a designated portfolio of strategic technology and software clients throughout the region.

• Cultivate multi-faceted relationships across product, engineering, marketing, localization, and procurement teams.

• Identify, qualify, and secure expansion opportunities across new business sectors, product lines, and geographical areas.

• Introduce platform offerings to accounts as they launch, alongside existing service solutions.

• Assist clients in assessing content effectiveness and achieving business outcomes.

• Develop and implement account strategies that transform vendor relationships into strategic partnerships.

• Accurately forecast and manage the sales pipeline with precision using Salesforce.

• Report directly to the Chief Commercial Officer.

• Collaborate with the global account team across various regions.

• Regularly visit customer locations to strengthen relationships.

• Engage with Delivery, Product, and Solutions colleagues as necessary for deal closures.

⛳️ Requirements

• Generally, 7+ years of progressive experience in enterprise sales or account management specifically within the localization or language services sector, or equivalent experience.

• In-depth understanding of localization buyers, the competitive landscape, and relevant industry terminology.

• Recent experience in selling and meeting quotas for language technology software, SaaS, or AI-driven translation, beyond statements of work (SOWs).

• Proven history of finalizing multi-year software or platform contracts with an annual contract value (ACV) exceeding $100,000.

• Experience managing the complete commercial process, including pipeline management, outreach strategies, CRM practices, and forecasting.

• Familiarity with TMS and language technology platforms such as Phrase, Lokalise, Smartling, XTM, and memoQ.

• Understanding of how AI-driven translation workflows are reshaping buyer expectations.

• Preferable experience with transitioning from services to platform or services to SaaS, along with related change management.

• Desirable background in P&L management, go-to-market strategies, or sales leadership.

• Advantageous experience in structuring multi-year enterprise agreements, including subscription, bundled, or outcome-based commercial models.

• Preferable experience in sourcing or implementing CRM, sales enablement, or lead generation tools such as HubSpot, Salesforce, Outreach, or SalesLoft.

🏝️ Benefits

• Opportunity to work with leading technology and software clients.

• A dynamic and collaborative work environment.

• Professional growth and development opportunities.

• Competitive salary and performance-based incentives.

• Comprehensive benefits package.