Strategic Account Director

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee significant, high-value customer relationships.

• Act as a trusted consultant to senior leadership.

• Identify new growth prospects and create innovative strategies.

• Enhance partnerships, boost revenue, and provide outstanding customer experiences.

• Represent the customer's voice within Creation Technologies.

• Work collaboratively across the organization to transform customer priorities into effective business solutions and long-term achievements.

• Launch enterprise-level strategic account planning and relationship-building initiatives to optimize revenue and wallet share growth.

• Utilize EMS industry expertise and technical knowledge to pinpoint growth opportunities and direct solution development.

• Lead contract and pricing discussions.

• Manage commercial engagement efforts and enhance financial performance.

• Partner with DPMs and cross-functional teams to elevate execution and service delivery.

• Advocate for customers and sway internal stakeholders.

• Gather and evaluate customer insights to refine service models and operational excellence.

• Align Operations and cross-functional teams with customer objectives.

• Address challenges, resolve disputes, and handle escalations.

• Oversee internal reporting, including SBRs, KPIs, and pipeline updates.

• Contribute to company-wide projects and initiatives.

• Travel to engage with customers, reinforce relationships, and collaborate with internal teams.

⛳️ Requirements

• A Bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.

• At least ten years of experience in manufacturing and program or account management.

• Strong technical aptitude and demonstrated success in managing strategic programs and fostering long-term customer relationships.

• In-depth knowledge of the Electronics Manufacturing Services (EMS) sector, including customer business models, market trends, pricing strategies, and supply chain dynamics.

• Ability to translate customer objectives into strategic internal actions.

• Advanced proficiency in Customer Relationship Management (CRM) systems.

• Advanced proficiency in Enterprise Resource Planning (ERP) tools.

• Proficient in the complete Order-to-Cash (OTC) process.

• Excellent communication skills with the ability to simplify complex subjects and customize messaging for diverse audiences.

• Conflict resolution capabilities.

• Cross-functional leadership skills without direct authority.

• Ability to promote alignment across various departments.

• High technical aptitude, data-driven decision-making, and a customer-centric mindset.

• Candidates with active security clearance will be given preferred consideration.

• Experience supporting ITAR-regulated Aerospace & Defense customers, particularly within EMS or other intricate manufacturing settings, is highly encouraged.

🏝️ Benefits

• Performance-based bonuses.

• A variety of benefits for full-time employees.

• Flexibility for remote work.