State & Local Government Account Specialist

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Serve as the primary account expert and main contact for significant State & Local Government clients.

• Accurately prepare and submit invoices promptly.

• Oversee portal billing activities and client-specific portal requirements.

• Conduct account maintenance and data cleansing tasks.

• Analyze purchase orders and contracts, apply and reconcile payments, and manage fleet data.

• Develop and maintain relationships with internal business units and stakeholders.

• Meet established performance standards, KPIs, and productivity metrics.

• Organize daily workload to fulfill service-level expectations and deadlines.

• Collect overdue accounts within the State & Local Government portfolio.

• Assist in automation, digital acceleration, and self-service growth initiatives.

• Act as a subject matter expert for contract reviews and client onboarding processes.

• Function as the main escalation point for client issues and provide ad hoc support to the Government team.

⛳️ Requirements

• Minimum of 2 years of client service experience.

• Previous experience in account management, contract management, and/or billing reconciliation and collections is advantageous.

• Demonstrated time management, organizational, and multitasking abilities.

• Exceptional professional written and verbal communication skills.

• Capacity to work independently, prioritize, and schedule daily tasks while thriving in a team setting.

• Strong proficiency in Microsoft Office Suite is preferred, including experience with pivot tables and VLOOKUPs.

• Excellent interpersonal skills and the ability to collaborate effectively with others.

• Keen attention to detail along with strong problem-solving and analytical capabilities.

• Credit review included as part of background screening.

• Must possess legal authorization to work in the United States.

• Availability to work Monday through Friday between 8:00 am–5:30 pm EST or 7:00 am–4:30 pm CST.

• A suitable work-from-home environment for client-facing interactions is required.

🏝️ Benefits

• Opportunity for career growth and development.

• An inclusive environment that encourages diverse perspectives and ideas.

• Unique and challenging opportunities to contribute to a transformative organization.

• Comprehensive global benefits (PB Benefits and Wellbeing Programs).