Staging Center Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the daily operations of the staging center.

• Create and execute processes for receiving, staging, configuring, testing, shipping, and returning technology assets.

• Ensure the prompt execution of deployment schedules and deliverables for projects.

• Monitor performance metrics, resource utilization, and service level agreements (SLAs).

• Assess and enhance operational workflows and efficiencies.

• Lead, mentor, and develop staff within the staging center.

• Allocate workloads and set priorities.

• Conduct performance evaluations, training sessions, and career development initiatives.

• Assist in recruiting, interviewing, onboarding, and workforce planning efforts.

• Ensure accuracy in hardware inventory, asset tracking, inventory controls, audits, and lifecycle management.

• Supervise device imaging, configuration, testing, and readiness for deployment.

• Establish quality control protocols and monitor quality metrics along with customer satisfaction levels.

• Manage operations related to shipping, receiving, warehousing, and reverse logistics.

• Collaborate with vendors, suppliers, and transportation services.

• Oversee operational budgets, equipment acquisitions, and resource planning.

• Monitor operational metrics, deliver performance reports, and identify opportunities for cost reduction.

• Act as the primary escalation contact for operational issues.

• Collaborate with project managers, field service teams, and customer stakeholders.

• Communicate updates on project status, risks, and operational performance.

• Ensure compliance with company policies, security standards, contractual obligations, and workplace safety procedures.

• Assist in audits and compliance assessments.

• Occasional travel to customer sites, for implementation tasks or operational reviews may be required.

⛳️ Requirements

• Preferred Bachelor's degree in Information Technology, Operations Management, Supply Chain Management, or a related discipline.

• An equivalent combination of education and relevant experience may be considered.

• A minimum of 5 years of experience in IT operations, deployment services, logistics, inventory management, or technical service delivery.

• At least 2 years of leadership or supervisory experience.

• Experience in managing technology deployment, asset management, or staging center operations.

• Proven experience leading teams in a dynamic operational setting.

• Knowledge of Microsoft Windows operating systems and endpoint deployment processes.

• Familiarity with Microsoft 365 applications and collaboration tools.

• Experience with asset lifecycle management and inventory control systems.

• Proficiency with service management platforms such as ServiceNow.

• Experience with endpoint management tools including Intune, Autopilot, SCCM, or similar platforms.

• Skills in reporting and data analysis using Excel and operational dashboards.

• Capability to work within a warehouse and staging environment.

• Ability to occasionally lift and move equipment weighing up to 50 pounds.

• Must be able to stand, walk, and inspect operations throughout the workday.

• Occasional travel may be necessary.

• Preferred certifications include CompTIA A+, Network+, CCNA, ITIL Foundation, PMP or equivalent project management experience, along with Lean, Six Sigma, or process improvement certification.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible Spending Accounts (FSAs).

• Health Savings Account (HSA).

• Supplemental Insurance.

• Telehealth services.

• Employee Assistance Program (EAP).

• 401(k) Retirement Plan.

• Legal Insurance.

• Pet Insurance.

• Wellness and discount programs.

• Commitment to diversity and inclusion.

• A fair work environment.