Staff Technical Program Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of and lead intricate, cross-functional technical projects aligned with company OKRs.

• Convert business needs into technical programs and actionable engineering specifications.

• Ensure that stakeholder requests are consistent with company goals and quantifiable results.

• Make decisions on prioritization and trade-offs in collaboration with Engineering and business leaders regarding scope, timelines, and impact.

• Create executive summaries, detailed views of engineering delivery, and updates for business partners.

• Facilitate Agile ceremonies and oversee delivery coordination across various engineering teams.

• Guide cross-team planning and manage dependencies.

• Identify potential risks, handle dependencies, and eliminate obstacles.

• Utilize metrics and insights from retrospectives to pinpoint bottlenecks and enhance efficiency, velocity, and communication.

• Collaborate with Engineering, Product, and business stakeholders.

• Standardize Agile methodologies, establish reporting rhythms, and supply delivery metrics.

• Present in stakeholder and leadership meetings with visibility at the C-level.

• Assist in scaling the Technical Program Management function at OpenLoop.

⛳️ Requirements

• A minimum of 6 years of experience in Technical Program Management or a similar strategic technical role.

• Extensive knowledge of Agile software development methodologies, including Scrum and the Scaled Agile Framework (SAFe).

• Strong technical understanding of systems architecture, APIs, integrations, and technical dependencies.

• Proven experience in translating complex systems into easily understandable business language.

• Background in driving programs linked to OKRs and measurable business outcomes.

• Outstanding written and verbal communication capabilities.

• Experience presenting to senior stakeholders and executive teams.

• Proficiency in crafting status reports and program updates tailored for diverse audiences.

• Familiarity with defining and employing delivery metrics, including velocity, predictability, cycle time, and health indicators.

• Strong prioritization and decision-making abilities; capable of working independently.

• Experience in aligning and influencing cross-functional stakeholders.

• Practical experience with Jira and other project management tools.

• Background in structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards.

• Certification as a ScrumMaster, Professional Scrum Master, or SAFe certification is preferred.

• Experience in the healthcare sector, health tech, virtual care, care delivery platforms, or healthcare operations is preferred.

• Familiarity with clinical, pharmacy, or technical integrations is preferred.

• Experience working in rapidly growing or globally distributed teams is preferred.

• Must indicate whether visa sponsorship is currently or will eventually be required.

• Must have directly managed the end-to-end delivery of technically complex projects.

• Must have experience overseeing technical projects involving software development, cloud infrastructure, or DevOps, with a solid understanding of system architecture and the software development lifecycle (SDLC).

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) with Company Match.

• Life Insurance.

• Pet insurance.

• Relatively flat organizational structure.

• A work environment focused on autonomy, competence, and belonging.