Senior Air Operations Center, Operations & Technology Program Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Provide assistance to the Command, Control, Communications (C3C)/Kessel Run division.

• Offer advice and direction to software product teams, operational leaders, and system architects.

• Convert commercial airline OCC practices into contemporary military AOC command-and-control software capabilities.

• Advocate for commercial airline OCC processes, metrics, and workflows across various Air Operations Center functional areas.

• Modify Collaborative Decision Making frameworks and Air Traffic Management flow strategies for military airspace planning and dynamic air tasking.

• Counsel leadership on disruption management, crew/fleet recovery algorithms, and slot management concepts.

• Transform operational challenges into user stories, functional requirements, and product roadmaps.

• Lead user-centered design sessions and workflow mapping within agile/DevSecOps development cycles.

• Assess commercial airline software, optimization solvers, and cloud architectures for incorporation into AOC software suites.

• Establish and track data-driven operational KPIs.

• Utilize operational telemetry and user feedback to pinpoint bottlenecks, monitor adoption, and evaluate software impact.

• Supervise capacity planning and operational modeling for both routine and surge tasking.

• Act as the main operational liaison between product teams, military leadership, acquisition authorities, and technology partners.

• Facilitate change management from outdated software and paper-based tracking to automated cloud-based applications.

• Create operational impact analyses, technical white papers, and business cases for modernization investments.

⛳️ Requirements

• Must be a US citizen.

• Must be capable of obtaining a Secret Clearance.

• Bachelor's Degree in a relevant field within the respective technical/professional discipline being performed.

• Over 5 years of operational management experience in a major commercial airline, air cargo carrier, or airline operations technology provider.

• Direct experience working within or developing technology for a commercial Network Operations Control Center (NOCC/OCC), Flight Dispatch, or Integrated Operations Center.

• Extensive knowledge of flight operations, dispatch workflows, slot and flow management, disruption recovery (IROP), and crew/aircraft schedule optimization.

• Proven experience in leading cross-functional teams, managing complex technical programs, and advocating for process change across operational workgroups.

• Excellent written and verbal communication abilities.

• Capability to develop and present briefings to senior leadership.

• Strong analytical and organizational skills.

• Ability to juggle multiple priorities in a dynamic acquisition environment.

• Ability to work both independently and collaboratively within Government and contractor teams.

• Preferred: hands-on experience with modern airline operations software platforms such as Sabre, Jeppesen, Amadeus, NAVBLUE, Carmen, or custom cloud-based OCC tooling.

• Preferred: working knowledge of FAA/Eurocontrol CDM programs, SWIM, or GDP.

• Preferred: experience in an Agile/Scrum software development environment, product management discipline, or DevSecOps product team.

• Preferred: familiarity with USAF Air Operations Centers, Air Tasking Orders, or joint airspace coordination.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Tricare supplement.

• Short-term disability.

• Long-term disability.

• 401(k) match.

• Flexible spending accounts.

• Health savings accounts.

• Employee assistance program.

• Learning and development benefit.

• Paid time off.

• Holidays.

• Employer match program.

• Volunteering events.