Junior Technical Operations Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Address technical operation inquiries from first-line support regarding transaction challenges and payment methods.

• Implement customizations for new clients.

• Tailor payment methods for clients’ websites.

• Resolve issues related to transactions and payment methods.

• Ensure the efficiency of payment systems.

• Engage with various payment systems.

• Examine patterns in payment problems and communicate findings.

• Work in conjunction with 2nd-line support, Finance, Account Managers, and B2C departments.

⛳️ Requirements

• Proven experience in the Fintech/Payments sector as an Operations Manager or B2B technical support (2nd line).

• Solid comprehension of how the Payment System operates.

• In-depth knowledge of transaction flow.

• Familiarity with basic WEB architecture.

• Higher education or ongoing studies; preference for graduates from technical universities.

• Proficiency in English and Russian at least at an Upper Intermediate level.

• Basic programming knowledge (data types, basic operators, functions).

• Familiarity with JIRA, Jenkins, and GitLab is advantageous.

• Experience with monitoring systems (ELK) is a plus.

• Understanding of information and application security, SSH, and access credentials is beneficial.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Support for maternity leave.

• Rewards for the referral program.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.