Staff Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of strategic and technically intricate customer accounts from initiation to renewal.

• Establish success criteria, drive implementation strategies, and confirm application mapping, criticality tier rankings, and RTO/RPO objectives.

• Transform Gambit findings into remediation strategies linked to business impact, engineering efforts, cloud expenses, and risk mitigation.

• Provide guidance on backup policies and establish clear recovery pathways.

• Conduct recovery readiness assessments and tabletop exercises.

• Develop control-level evidence packages to support regulatory and compliance frameworks.

• Lead quarterly business reviews and produce posture assessments, peer benchmarks, and remediation cost analyses for CISO audiences.

• Manage escalations from start to finish, including during customer incidents.

• Maintain risk registers and prepare renewal readiness assessments.

• Act as the technical trusted advisor in commercial discussions.

• Create playbooks, templates, and reusable analyses.

• Mentor other Technical Account Managers (TAMs).

• Represent customers to Product and R&D with prioritized, evidence-based demands.

• Serve as the technical escalation support for other TAMs.

⛳️ Requirements

• Over 10 years of experience in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery.

• A minimum of 4 years managing enterprise or strategic accounts directly.

• In-depth expertise in at least one major cloud platform and working proficiency in a second.

• Proven history of designing or validating recovery for business-critical applications across hybrid, multi-cloud enterprise environments.

• Experience leading actual recovery tests.

• Direct involvement in guiding a regulated enterprise customer through an audit or regulatory assessment.

• Experience in generating control-level evidence under at least one of DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST standards.

• Ability to read and assess infrastructure as code to identify the source of drift.

• Competence in querying APIs, working with JSON and GraphQL, building analyses in notebooks, and utilizing agentic AI tools or MCP-based integrations.

• A measurable record of retention and growth in strategic, high-revenue accounts.

• Experience successfully turning around at least one at-risk enterprise account.

• Capability to present to a CISO, board-level audience, and auditors without prior leadership preparation.

• Executive deliverables personally created that influenced customer decisions.

• Experience in developing playbooks, templates, or programs that have been adopted across a team or function.

• Experience acting as the escalation support for other account managers.

• Background in representing the customer function in cross-functional meetings with Product, Engineering, and Sales leadership.

• Experience assisting a customer during a live ransomware incident, major outage, or real recovery effort.

• Bachelor's degree in a technical field or equivalent practical experience.

• Willingness to travel up to 25% for customer and industry events.

• Nice to have: Experience with vendors in cyber resilience, backup and recovery, data protection, CSPM, or observability, or familiarity with platforms such as Veeam, Rubrik, Cohesity, or Commvault.

• Nice to have: Prior hands-on experience as a cloud engineer, infrastructure engineer, SRE, or security engineer.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• A $350 work-from-home stipend.

• Collaborate with intelligent, supportive, and team-oriented colleagues.

• On-Target Earnings (OTE) ranging from $260,000 to $290,000 (80/20 split).