Staff Solutions Architect, Business Systems

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of comprehensive solution development for initiatives within Tonal's Business Systems ecosystem, encompassing NetSuite, Salesforce, iPaaS/integration layers, and associated applications.

• Collaborate with stakeholders from Sales, Care, Operations, and Finance to establish systems strategy and document business requirements.

• Evaluate existing processes and design optimized future-state processes.

• Lead design workshops and align functions amid competing priorities.

• Manage solution design for NetSuite, Salesforce, and integrated applications, addressing build/configure/buy decisions and native/custom trade-offs.

• Support technical leads with technical design documentation, data models, integration patterns, and guidance for developers/implementation partners.

• Create iPaaS and custom integrations, including data schemas, error handling, reprocessing, and reconciliation protocols.

• Contribute to decisions regarding enterprise architecture and the Business Systems roadmap.

• Formulate test strategies and test cases for functional, integration, regression, and UAT testing.

• Implement and coordinate testing activities, including stakeholder UAT, and manage defects to resolution.

• Oversee solutions during cutover, hypercare, transition to support, delivery, and adoption phases.

• Diagnose process, application, and functional issues to identify root causes.

• Establish standards for solution design, documentation expectations, and adherence to SDLC discipline.

• Implement governance practices pertaining to change management, environment and release management, access controls, segregation of duties, and audit trails.

• Create and deliver end-user training and enablement programs.

• Provide mentorship to analysts, developers, and administrators.

⛳️ Requirements

• A minimum of 8 years of experience in designing and deploying NetSuite solutions within enterprise environments, including practical configuration and extension.

• Direct experience with Salesforce Sales and Services Clouds in an interconnected ecosystem.

• Proficient hands-on experience with iPaaS platforms such as MuleSoft, Boomi, Celigo, Workato, or similar.

• Strong functional understanding of order-to-cash, procure-to-pay, and record-to-report processes.

• Familiarity with lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel settings.

• Capability to transform ambiguous requirements into effective solutions within complex, integrated environments.

• Competence to engage in technical configuration discussions and future-state strategy dialogues with senior business stakeholders.

• Proven track record of fostering cross-functional relationships to support large-scale process and system transformations.

• Experience with agile delivery methodologies and common SDLC frameworks.

• Ability to excel in a dynamic environment requiring context switching, scoping, and timely delivery on multiple fronts.

• A growth mindset with an eagerness to learn new systems and domains.

• Preferred: knowledge of IT General Controls, experience integrating SaaS applications within ERP ecosystems, and familiarity with WMS, 3PL, and carrier integrations.

• Must possess legal authorization to work in the US and/or Canada.

🏝️ Benefits

• Health insurance

• Retirement savings benefits

• Life insurance

• Disability benefits

• Flexible paid time off

• Parental leave

• Other additional benefits