Staff Solutions Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide an outstanding customer experience by leveraging technical knowledge, defining use cases, and facilitating the implementation of video AI applications.

• Manage technical relationships with key customers to ensure successful integrations.

• Tackle complex technical issues and promote adoption within customer organizations.

• Advise customers on optimal practices for utilizing TwelveLabs APIs to develop secure, scalable, and unique video-understanding experiences.

• Act as the primary resource for inquiries related to design, security, compliance, and architecture.

• Refer intricate requirements to internal specialists when necessary.

• Develop and maintain documentation, implementation guides, and FAQs.

• Collect customer feedback and advocate for the perspectives of developers and enterprises to internal teams.

• Contribute to shaping product roadmaps and future functionalities.

• Work collaboratively with Sales, Product, Partnerships, and Engineering teams.

⛳️ Requirements

• Over 5 years of experience in a technical, customer-facing position such as Solutions Architect, Technical Account Manager, or Implementation Engineer.

• Experience with hyperscale providers; AWS is preferred, along with practical experience assisting customers utilizing Amazon Bedrock.

• Familiarity with Azure, GCP, or other cloud platforms is also appreciated.

• Strong knowledge of and experience with LLMs, multimodal AI, REST APIs, Python, JavaScript, and contemporary application development.

• In-depth understanding of video workflows and video workloads.

• Proven experience in managing customer implementations from project initiation to production launch.

• A demonstrated history of establishing trusted technical relationships.

• Outstanding communication abilities, including the skill to convey complex technical ideas to business stakeholders.

• Capability to troubleshoot integration problems in collaboration with engineering teams.

• Competence in managing multiple projects concurrently and succeeding in a rapidly changing environment.

• A collaborative and humble mindset with a willingness to assist customers and internal teams in achieving success.

• Willingness to travel up to 10% of the time annually.

• Availability to participate in on-site interviews and/or in-person onboarding processes as necessary.

🏝️ Benefits

• Pension (in accordance with company auto-enrollment requirements).

• Private medical insurance.

• PTO - 25 days plus 8 public holidays.

• Option to carry forward up to five days of accrued but unused holiday until March 31 of the following holiday year.

• Sick Days - 5.

• Potential future benefits may include income protection and life insurance.