Staff Solutions Architect, AI Subject Matter Expert

This is a fully remote position, open to applicants in France, +4 more countries.

📋 Description

• Serve as the technical authority for your product group on prioritized opportunities, guiding them from discovery and architecture through trials and Proof of Value (PoV) evaluations.

• Facilitate technical deep dives, workshops, and executive briefings that link product capabilities to business outcomes, setting GitLab apart from competing solutions.

• Design and enhance standardized PoV templates featuring clear and repeatable success criteria.

• Provide product-specific content and expertise for customer PoVs while ensuring evaluations are aligned with the broader GitLab platform.

• Prepare account teams for product launches in collaboration with Product Management and Product Marketing.

• Develop demos and narratives, transforming early customer successes into reference stories.

• Act as the escalation point for Account Solutions Architects (SAs) and Post-Sales SAs regarding complex product inquiries, integrations, and objections.

• Transfer PoV success criteria and architectural decisions to Post-Sales SAs upon opportunity closure.

• Remain engaged until the customer’s initial production workload utilizes the product, supporting complex accounts to enhance adoption and consumption.

• Provide structured field feedback, competitive insights, and customer requirements to Product Management and Engineering.

• Assist in managing early-access and design-partner programs.

• Represent GitLab at customer events, conferences, industry working groups, and through published content.

• Create reference architectures, demo environments, competitive battlecards, PoV playbooks, and enablement materials.

• Mentor Account SAs and contribute to GitLab's global Subject Matter Expert (SME) community of practice.

⛳️ Requirements

• Significant experience in technical pre-sales, solutions architecture, consulting, or software engineering.

• Extensive, hands-on expertise in one specific domain: application security testing, supply chain security, compliance; scalable cloud and hybrid platforms; large CI/CD environments and source code migrations; or production AI-assisted development, working prototypes, and competitive evaluations.

• Practical knowledge of agentic and AI-assisted development workflows across planning, coding, testing, security, and delivery, used in a customer-facing, pre-sales context.

• Proven track record of securing technical decisions on large, intricate enterprise opportunities through structured Proof of Concept (PoC) or PoV evaluations with clearly defined success criteria and executive approval.

• Hands-on experience with Git, CI/CD, containers, Kubernetes, and at least one major cloud provider.

• Ability to lead a whiteboard session with engineers and present the business case to executives within the same meeting.

• Excellent written communication skills, including the ability to distill complex topics into clear playbooks for others to utilize.

• Comfort in working asynchronously across time zones with Sales, Product, and Engineering teams.

• Optional: experience in public speaking, published technical content, open-source contributions, or relevant certifications in Kubernetes, cloud architecture, or security.

• We encourage applicants with transferable experience in a related domain to apply.

🏝️ Benefits

• Comprehensive benefits to support your health, financial well-being, and overall wellness.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.

• All positions are remote.