Staff Software Engineer – Voice Platform, SIP/VoIP

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the design, development, and implementation of scalable network and voice-platform services that ensure dependable real-time communications.

• Create and sustain C systems software, encompassing both network-facing and open-source platform components.

• Architect and deploy Java cloud backend services along with associated platform services.

• Construct and manage scalable, observable, production-ready services on AWS.

• Utilize networking and Linux systems expertise to develop, integrate, and resolve issues related to real-time communications workloads.

• Attain proficiency in SIP/VoIP and Genesys voice-platform concepts.

• Lead the resolution of intricate production challenges and facilitate root-cause analysis with enduring solutions.

• Collaborate with product, architecture, DevOps, QA, security, and operations teams to devise technical solutions.

• Establish and advocate for engineering practices related to design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations.

• Guide engineers through design reviews, code evaluations, incident responses, and provide hands-on technical mentorship.

• Propel enhancements in system performance, availability, scalability, fault tolerance, and maintainability.

⛳️ Requirements

• A minimum of 8 years of professional software engineering experience, encompassing senior/lead-level contributions.

• Hands-on expertise in C for systems or network-focused software development.

• Practical experience in Java for backend service creation.

• Solid understanding of networking fundamentals: TCP/IP, UDP, TLS, sockets, and network troubleshooting.

• Extensive Linux experience in both development and production settings.

• Background in designing, building, and maintaining services in cloud environments, ideally AWS.

• Experience in spearheading technical initiatives from architecture through to production deployment.

• Proven ability to mentor engineers and shape technical direction.

• Excellent communication abilities across engineering, product, and operations teams.

• Experience in supporting mission-critical, high-availability production systems.

• Capability to quickly grasp SIP/VoIP and real-time communications concepts.

• Proficiency in balancing quality, performance, security, and project delivery timelines.

• Preferred: Experience with Spring Boot and web application development.

• Preferred: Familiarity with AWS services such as ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform.

• Preferred: Knowledge of SIP, VoIP, or open-source telecom platforms like OpenSIPS, Kamailio, Asterisk, or FreeSWITCH.

• Preferred: Experience with Genesys Cloud CX, contact-center solutions, carrier services, CCaaS, UCaaS, or CPaaS.

• Preferred: Experience with multi-region deployments, Kubernetes, service mesh, and zero-downtime release strategies.

• Preferred: Understanding of security for networked systems, including TLS, mTLS, SRTP, IAM, and network segmentation.

• Preferred: Strong background in observability and incident leadership.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for mentorship, learning programs, leadership development, and educational support.

• Paid time off for volunteer activities.

• August Free Fridays.

• Access to well-being resources.

• Programs tailored to the needs of employees and their families in different regions.